FARAH JANE REA-ARIFOV
Norristown,PA
Summary
Retail Sales associate for more than 17 years in the retail industry with some experience in Operations / Logistics. Areas of expertise include excellent service and detailed inventory management. Enthusiastic, outgoing, punctual, and fast learner. Extensive experience in inventory management and shipment processing. A candidate seeking entry-level employment with a company searching for a flexible hard worker ready to learn and contribute to team success. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
17
years of professional experience
Work History
FT Sales Associate /Cashier
Madewell
08.2020 - Current
- Answered incoming telephone calls to provide store, products, and service information
- Built and maintained relationships with peers and upper management to drive team success
- Built trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained an organized and accessible work area
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Mentored team members in mastering sales techniques to exceed objectives consistently
- Assessed floor displays to restock merchandise
- Organized storage of articles in bins, floors, shelves, and assigned areas according to product categories
- Replenished inventory with a focus on addressing customer needs
- Tracked inventory usage, documented discrepancies, and maintained overall count
- Updated signage to reflect current pricing and promote target merchandise
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing
- Pleasantly greeted customers both in-person and on the phone, providing exceptional assistance and service and promoting lasting business relationships
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings
- Operated cash register, collected payments, and provided accurate change.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Set up new sales displays each week with fresh merchandise
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Responded promptly to requests for assistance, spills and customer inquiries
Operations Assistant
Urban Outfitters, Anthropologie
09.2016 - 08.2020
- Supervised day-to-day facility operations by set policies and guidelines
- Planned routine operations and special projects under the direction of the operations manager
- Assisted with the training of new employees, offering constructive feedback on the completion of job tasks
- Supervised supply and mobility operations and special projects
- Worked with users and support teams to troubleshoot reported problems
- Detailed operations activities by producing and distributing high-quality reports
- Helped senior staff carries out daily facility operations, set schedules, and meet customer requirements
- Worked closely with other departments on special projects
- Maintained communication with customer service and dispatch to coordinate deliveries
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates
- Shipped packages and received goods and materials under the guidance of the company's procedures
- Handled returns of damaged products to respective suppliers, following all corporate return policies
- Identified shipping and receiving dates and contacted internal personnel with status updates.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
- Managed day-to-day department operations with effective workflow coordination
- Assisted operations manager with planning of routine operations and special projects
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements
- Completed daily logs for management review
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Volunteered to help with special projects of varying degrees of complexity
Sales Associate
FLAIR WEDDING KIOSK
02.2016 - 03.2020
- Operated a cash register for cash, check, and credit card transactions with 99% accuracy
- Clean and Organize displays
- Shared best practices for sales and customer service with other team members to help improve sales efficiency
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Asst. Visual Merchandiser &
J.Crew ( Crewcuts)
11.2013 - 03.2017
- Crewcuts, Support Stock Assoc King of Prussia, PA, Assists in unloading stock, checking products against documentation, pricing merchandise, cleaning, and displaying products
- Assists in merchandise and display changes according to store merchandising layouts
- Assists in cleaning and maintenance of the Store
- Followed merchandising guidelines to present visually appealing displays
- Assisted Visual Merchandiser with store displays and layouts
- Replenishes, and folds merchandise throughout the shift
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Developed sales presentations to educate personnel on product placement to increase sales revenue and drive customer traffic.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Sales Associate
Baked by T Macaroon Kiosk
07.2015 - 01.2016
- Open/close Kiosk promptly before the mall opens for business
- An operated cash register for cash, and credit card transactions with 99% accuracy
- Makes sure fresh macaroons are always on display according to company regulations
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals..
Key Holder | Sales Associate
FLIP FLOP SHOP
04.2012 - 05.2013
- Opens \ Closes shop in an accordingly manner
- Responsible for making sure register till is balanced
- Makes deposits daily
- Ensures inventory stocks are up to date
- Operated a cash register for cash, and credit card transactions with 100% accuracy
- Organizes merchandise in the stockroom
- Responsible for replenishing the sales floor making sure all sizes are on display
- Follows all company safety policies and procedures
- Maintained store cleanly and neatly
- Signed for incoming shipments in the manager's absence
- Connected with customers daily to understand their needs, provide assistance and collect feedback to optimize operations
- Set up visually appealing promotional displays
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier /Stock Associate
The Disney Store
10.2012 - 12.2012
- Performs sales transactions through the skillful use of computer and POS register systems
- Completes transactions in a professional, and timely manner
- Promotes J.Crew Credit Card and its benefits as a J.crew cardholder
- Effectively communicates information regarding sales, markdowns, and pricing promotions to clients
- Operated a cash register for cash, and credit card transactions with 100% accuracy
- Responsible for counting cash register funds and balancing as directed by store management
- Follows all company safety policies and procedures., Assists customers with merchandise selections and pricing
- Ensures that returns are done promptly and in the correct order
- Responsible for replenishing the sales floor making sure all sizes are on display
- Follows all company safety policies and procedures
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers
- Processed all sales transactions promptly to prevent long customer wait times
- Maintained high productivity by processing cash, credit, debit, and voucher program payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Asst. Cash Office Coordinator
TJX Companies
02.2011 - 04.2012
- Prepares money for all register tills for the next business day
- Responsible for preparing cash deposits in EOD transactions
- Assisted in financial functions including cash control, balancing and preparing, and registering tills before the store opened
- Balancing money inside the vault and following LPN protocol when money is missing
- Managed administrative processes and prepared key reports and documentation
- Completed employee performance evaluations to identify deficiencies and recommend improvement strategies
- Organized and supported office activities for staff to continuously improve operations and maximize productivity.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Merchandiser / Keyholder
TJX Companies
12.2008 - 04.2012
- Operated cash register
- Maintained store cleanly and neatly
- Signed for incoming shipments in the manager's absence
- Set up visually appealing promotional displays
- Delegated tasks appropriate to individual employees to provide development opportunities
- Addressed employee issues and conflicts to provide input, feedback, and coaching
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Managed inventory and stock levels in coordination with purchasing and receiving departments
- Organized and updated schedules to optimize coverage for expected customer demands
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Responded to safety and loss prevention incidents
- Recommended improvements to store procedures.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Key Holder
TJX Companies
10.2006 - 04.2012
- Responsible for any visuals for all Departments (women, men, , and Kids Dept )
- Making sure new items are on display before the store opens
- Assisting the Manager on duty with employee schedules
- Opening of Cash Register Tills
- Maintained store cleanly and neatly
- Signed for incoming shipments in the manager's absence
- Delegated tasks appropriate to individual employees to provide development opportunities
- Addressed employee issues and conflicts to provide input, feedback, and coaching
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Organized and updated schedules to optimize coverage for expected customer demands.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store
- Submitted reports to senior management to aid in business decision-making and planning
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
- Researched issues to obtain appropriate answers to customer inquiries
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Cashier| Keyholder | Merchandise Coordinator| Asst. Cash Office Coordinator, Markdown / Stock Associate
TJX Companies
09.2006 - 12.2008
- Coordinating and Executing all pricing signing events using RF equipment
- Making sure all tickets have the correct Dept
- Codes according to company rules
- Responsible for replenishing the sales floor making sure all sizes are on display
- Helps Receiving Coordinator and Stock team to ensure that high-end merchandise is properly processed and tagged
- Follows all company safety policies and procedures
- Stocked pallets throughout the shift to keep the warehouse clean, maintained, and organized
- Carried out duties within the fast-paced retail environment, providing organized stocking methods and plans
- Assessed floor displays to restock merchandise
- Assisted customers with product, promotion, and policy information
- Organized storage of articles in bins, floors, shelves, and assigned areas according to product categories
- Replenished inventory with a focus on addressing customer needs
- Bent, lifted, opened, and moved products.
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Processed and reported on office expenses as well as ordered office supplies.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Helped customers locate desired items and transfer oversized items to vehicles
- Processed and packaged stock items for customer purchases
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Blocked and faced products on displays and shelves in accordance with company policy
- Performed inventory control, such as counting, and stocking merchandise
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Maintained effective team member communication
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Greeted customers and directed to requested products
- Answered customer questions and provided detailed product information
Education
Bachelor of Science - Nursing
UNIVERSITY OF BAGUIO COLLEGE OF NURSING
La Trinidad Benguet, Philippines2005
High School Diploma -
UPPER MERION HIGH SCHOOL. Upper Merion
Upper Merion , King Of Prussia, Pa06.1999
Skills
- Ability to work under pressure
- Detailed oriented
- Accuracy
- Quality assurance controls
- Expert in safety rules and operation
- Background in shipping and receiving
- Strong
- Skills in organizing workflow, and ideas
- Competent
- And reliable professional, committed to top-quality
- Work
- Versatile and multi-skilled person
- Relates easily with all levels of co-workers and
- Bosses
- Motivated team player
- POS systems knowledge
- Competent at managing responsibilities in
- High-volume atmosphere
- Good knowledge of
- MS Office and Internet
- Research
- Good knowledge of Photoshop
- Item Inspections
- Receipt and Refund Issuance
- Purchase Assistance
- Recordkeeping Compliance
- Team Contribution
Additional Information
- Additional Information , Employee of the Month ( February & October 2022 ) MVP Employee for Holiday: Black Friday ( Madewell 2021 ) Exceptional Customer Service : Holiday Edition( Madewell 2020 ) Thanksgiving Holiday Anthro Spirit Winner ( 2018 & 2019 ) Awards, Employee of the Month ( May 2010 ) - TJX Companies
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Ilokano
Native or Bilingual
Timeline
FT Sales Associate /Cashier
Madewell
08.2020 - Current
Operations Assistant
Urban Outfitters, Anthropologie
09.2016 - 08.2020
Sales Associate
FLAIR WEDDING KIOSK
02.2016 - 03.2020
Sales Associate
Baked by T Macaroon Kiosk
07.2015 - 01.2016
Asst. Visual Merchandiser &
J.Crew ( Crewcuts)
11.2013 - 03.2017
Cashier /Stock Associate
The Disney Store
10.2012 - 12.2012
Key Holder | Sales Associate
FLIP FLOP SHOP
04.2012 - 05.2013
Asst. Cash Office Coordinator
TJX Companies
02.2011 - 04.2012
Merchandiser / Keyholder
TJX Companies
12.2008 - 04.2012
Key Holder
TJX Companies
10.2006 - 04.2012
Cashier| Keyholder | Merchandise Coordinator| Asst. Cash Office Coordinator, Markdown / Stock Associate
TJX Companies
09.2006 - 12.2008
Bachelor of Science - Nursing
UNIVERSITY OF BAGUIO COLLEGE OF NURSING
High School Diploma -
UPPER MERION HIGH SCHOOL. Upper Merion
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