Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Farahnazs Shinwari
Henrico,VA
Work Preference
Summary
Resourceful Teacher’s Assistant skilled in conflict resolution and classroom management. Committed to fostering a positive learning atmosphere while collaborating with educators to implement effective teaching strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Bright Horizons
7704 E Parham Rd, Richmond, VA 23294, United State
09.2025 - Current
- Organized classroom resources and maintained a structured learning environment for students.
- Communicated effectively with parents regarding student achievements and areas for improvement.
- Participated in professional development workshops to enhance teaching strategies and skills.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
Cashier
Kroger
9000 Staples Mill Rd, Henrico, VA 23228, United St
11.2024 - 08.2025
- Processed customer transactions accurately and efficiently at checkout.
- Maintained organized and clean checkout area to enhance customer experience.
- Assisted customers with inquiries and provided product recommendations.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teacher's Assistant
River of Life Church
7700 Woodman Rd, Richmond, VA 23228
06.2022 - 11.2024
- Assisted in developing and implementing lesson plans for diverse learning environments.
- Supported classroom management by reinforcing positive behavior and student engagement strategies.
- Collaborated with teachers to adapt instructional materials for students with varying needs.
- Facilitated small group activities to enhance comprehension and retention of subject matter.
- Provided feedback on student progress, contributing to tailored educational approaches.
Babysitter
Starling Childcare
Starling Childcare, 1784 Starling Dr, Richmond, VA
05.2021 - 09.2022
- Supervised children's activities, ensuring safety and engagement in play.
- Developed individualized care plans based on each child's needs and interests.
- Maintained a clean and organized environment conducive to learning and play.
- Communicated effectively with parents regarding children's progress and behavior.
- Mentored new babysitters, sharing best practices for childcare management.
- Adapted strategies to meet diverse needs of children in varying age groups.
Customer Service Representative Team Lead
Etisalat Customer Care
Kabul Afghanistan
02.2019 - 12.2020
- Led team in resolving customer inquiries, enhancing satisfaction and retention rates.
- Developed training programs for new representatives, improving onboarding efficiency and knowledge retention.
- Implemented process improvements to streamline service workflows, reducing response times significantly.
- Monitored performance metrics, providing actionable feedback to team members for continuous improvement.
- Coordinated cross-functional communication between departments to ensure seamless service delivery.
- Resolved escalated customer issues promptly, maintaining high standards of service excellence.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service enhancement.
- Improved overall call center performance with effective coaching and feedback to team members.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High School Diploma -
Douglas Southall Freeman High School
8701 Three Chopt Rd, Richmond, VA 23229, United St05.2025
Certificate - Computer Networking
Hawad Bagram Academy
Kabul Afghanistan 01.2018
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Relationship building
- Classroom management
- Complex Problem-solving
- CPR and first aid
- Stress management
- Maintaining safe environments
- Strong work ethic and dependable
- Organizational and planning skills
- Conflict resolution
- Interpersonal and communication skills
- Computer and Microsoft office skills
- De-escalating and resolving conflicts
- Coaching and mentoring
- Flexible work schedule
Accomplishments
- Collaborated with team of 10 in the development of hight Network .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified teacher Assistant ,Bright horizons ]
Languages
Hindi
Limited Working
English
Professional Working
Persian
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Elementary
Pashto
Native or Bilingual
Interests
- Supporting STEM education initiatives and mentorship programs
- Cooking
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Gym Workouts
- Music
- I have a passion for photography and editing photos
Timeline
Teacher's Assistant
Bright Horizons
09.2025 - Current
Cashier
Kroger
11.2024 - 08.2025
Teacher's Assistant
River of Life Church
06.2022 - 11.2024
Babysitter
Starling Childcare
05.2021 - 09.2022
Customer Service Representative Team Lead
Etisalat Customer Care
02.2019 - 12.2020
High School Diploma -
Douglas Southall Freeman High School
Certificate - Computer Networking
Hawad Bagram Academy