Farai Muchena

• Company Overview: Fidelity Investments, formerly known as Fidelity Management & Research (FMR), is an American multinational financial services corporation based in Boston, Massachusetts
• An operates as brokerage firm, manages mutual funds, provides fund distribution and investment advice, retirement services, index funds, wealth management, securities execution and clearance, asset custody, and life insurance
• Worked with multiple squads/teams across several regional and global regions to ensure that product releases were successful and worked closely with Product area Leaders and squad leads), Accounting, Claims, Billing and Payments
• Involved in Product Area Planning process for initiatives
• Implemented the functionality for Online Payment experience for customers thereby reducing post issue call volumes and reduced case worker load
• Leading Cohort initiatives for new products in the works including online applications for new and existing customers in conjunction with other squads
• Worked directly with members of the business and technical teams to gather the business and technical requirements used to configure the OIPA system
• This included project work related to implementing new functionality as well as maintenance and support work for existing functionality
• Assisted the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates
• Preformed work under Agile project methodologies following the company’s SDLC guidelines
• Worked independently and as part of a team which included functional and interface configurators as well as system architects and product team members
• Configuring in the Rules palette, conducted debugging, package creation, JOINS, Spawn fields, Functions, Copybooks, Function Calls, Security, Business Rules, Plan Rules, Attached Rules, Screens, Familiarity with Plan Codes, for new and existing Plan Policy and Client transactions and referenced AsCode tables
• AsFile Configuration for SOAP Rest Services
• Worked on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and developed and prepared technical solutions and documents and provided reasonable and accurate estimates for assigned work
• Performed functional gap analysis, review design documentation and participate in design reviews
• Reviewed and interpreted architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques
• Designed logical queries to facilitate calculations, reporting and complex formulas
• Researched and corrected defects, performed unit tests
• Built Configuration Packages in Rules palette and deployed code using Jenkins Core, uDeploy, GitHub and other tools
• Worked with peers to identify standardization opportunities
• Trained and mentored team members
• Performed On-Call triage

• Company Overview: Globe Life is the parent of a group of member companies under the Globe Life and Accident insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels
• Worked directly with members of the business and technical teams to gather the business and technical requirements used to configure the OIPA system
• This included project work related to implementing new functionality as well as maintenance and support work for existing functionality
• Assisted the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates
• Preformed work under Agile project methodologies following the company’s SDLC guidelines
• Worked independently and as part which included functional and interface configurators as well as system architects and product team members
• Configuring in the Rules palette, conducted debugging, package creation, JOINS, Spawn fields, Functions, Copybooks, Function Calls, Security, Business Rules, Plan Rules, Attached Rules, Screens, Familiarity with Plan Codes, for new and existing Plan Policy and Client transactions and referenced AsCode tables
• Worked on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and developed and prepared technical solutions and documents and provided reasonable and accurate estimates for assigned work
• Performed functional gap analysis, review design documentation and participate in design reviews
• Reviewed and interpreted architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques
• Designed logical queries to facilitate calculations, reporting and complex formulas
• Researched and corrected defects
• Worked with peers to identify standardization opportunities
• Trained and mentor other team members
• Developed Technical Design Documents (TDD’s)
• Worked closely with New Business and policy issue teams (New business, Client Policy Services, Conservation), Accounting, Claims, Billing and Payments
• Performed Unit testing in multiple environments
• Globe Life is the parent of a group of member companies under the Globe Life and Accident insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels

Responsibilities:

• Analyzed Products: Evaluated insurance products to determine their cost-effectiveness and performance.
• Defined Requirements: Conducted interviews, workshops, and surveys to gather and define business requirements.
• Created Solutions: Developed business solutions and acted as a change agent to promote organizational transformation.
• Collaborated: Worked with business, technology, and quality assurance teams to organize and lead meetings.
• Maintained Systems: Collaborated with the IT department to maintain and improve information and data systems.
• Ensured Documentation: Ensured adequate documentation for projects and processes was maintained.
• Coordinated: Coordinated activities between different business unit entities within the company to ensure alignment and efficiency.

• Company Overview: Sammons Financial Group, Inc
• (SFG) is the parent of a group of member companies under the insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels
• Assist the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates
• Working closely with Underwriting and policy issue teams (New business, Client Retention, Policy Change), payment processing, Policy monthiversary, anniversary, disbursements (withdrawal, loan and surrender) correspondence, non-forfeiture options on Whole Life products (Reduced paid up, Extended term Insurance, and automatic premium loan), lapse processing (reinstatements), Riders, state reporting, billing, policy servicing, product set-up, life claims processing and illustrations
• Closely interacting with business users, Team Leads, Supervisors, Stakeholders, gather business requirements and capabilities
• Schedule meetings with developers, analysts, and testers to collaborate resource allocation and project completion using MS Project and oversee weekly status meetings with offshore teams
• Conduct JAD sessions with business users and development teams to gather Business, Application & Quality requirements
• Administer a thorough As-Is analysis of the present processes, systems, and organizational aspects and identify potential pain points and high-level business needs and diagnose and remediate problems
• Conduct a GAP analysis between the legacy systems and future systems and provide potential recommendations on the business process, and systems that later paved the way for considerable cost reductions, and profit realization
• Assist and advise in the development of processes for integration with internal and other 3rd party systems and integration of policies from company acquisitions
• Write Business Requirements Document (BRD) Functional Requirements Document (FRD) and Non-Functional Requirements (NFD) and documented them in the Requirements Traceability Matrix (RTM)
• Act as a systems liaison and facilitate efficient delivery and flow of deliverables like BRD and Use Cases in the Systems Development Lifecycle
• Collaborate with the testing partners and act as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review
• Document defects, conduct a thorough impact analysis of the new solution and document the underlying problem, update process flow, and requirements documents
• Review the Functional requirements, Use Cases, and Systems Specifications to the systems
• Querying the MS SQL Server RDBMS using SQL, performing data analysis and generating ad-hoc reports
• Assist the business users to conduct Early and Final User Acceptance Testing by setting up the environment, meeting the data needs, and navigating them until getting a final sign off and approval
• Lead the team for preparing the end user training manuals, Knowledge Management, and devised a project plan for post-production support for the business users
• Interact with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes and to make the applications complaint for audits
• Ensure all artifacts comply with corporate SDLC Policies and guidelines
• Review completed application enhancements and QA test results to ensure that they meet business requirements and conduct regression testing
• Sammons Financial Group, Inc
• (SFG) is the parent of a group of member companies under the insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels

• Company Overview: Sammons Financial Group, Inc
• (SFG) is the parent of a group of member companies under the insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels
• Assist the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates
• Working closely with Underwriting and policy issue teams (New business, Client Retention, Policy Change), payment processing, Policy monthiversary, anniversary, disbursements (withdrawal, loan and surrender) correspondence, non-forfeiture options on Whole Life products (Reduced paid up, Extended term Insurance, and automatic premium loan), lapse processing (reinstatements), Riders, state reporting, billing, policy servicing, product set-up, life claims processing and illustrations
• Closely interacting with business users, Team Leads, Supervisors, Stakeholders, gather business requirements and capabilities
• Schedule meetings with developers, analysts, and testers to collaborate resource allocation and project completion using MS Project and oversee weekly status meetings with offshore teams
• Conduct JAD sessions with business users and development teams to gather Business, Application & Quality requirements
• Administer a thorough As-Is analysis of the present processes, systems, and organizational aspects and identify potential pain points and high-level business needs and diagnose and remediate problems
• Conduct a GAP analysis between the legacy systems and future systems and provide potential recommendations on the business process, and systems that later paved the way for considerable cost reductions, and profit realization
• Assist and advise in the development of processes for integration with internal and other 3rd party systems and integration of policies from company acquisitions
• Write Business Requirements Document (BRD) Functional Requirements Document (FRD) and Non-Functional Requirements (NFD) and documented them in the Requirements Traceability Matrix (RTM)
• Act as a systems liaison and facilitate efficient delivery and flow of deliverables like BRD and Use Cases in the Systems Development Lifecycle
• Collaborate with the testing partners and act as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review
• Document defects, conduct a thorough impact analysis of the new solution and document the underlying problem, update process flow, and requirements documents
• Review the Functional requirements, Use Cases, and Systems Specifications to the systems
• Querying the MS SQL Server RDBMS using SQL, performing data analysis and generating ad-hoc reports
• Assist the business users to conduct Early and Final User Acceptance Testing by setting up the environment, meeting the data needs, and navigating them until getting a final sign off and approval
• Lead the team for preparing the end user training manuals, Knowledge Management, and devised a project plan for post-production support for the business users
• Interact with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes and to make the applications complaint for audits
• Ensure all artifacts comply with corporate SDLC Policies and guidelines
• Review completed application enhancements and QA test results to ensure that they meet business requirements and conduct regression testing
• Sammons Financial Group, Inc
• (SFG) is the parent of a group of member companies under the insurance Holding Company made up of several successful financial services companies offering a variety of financial and retirement products through multiple distribution channels

• Company Overview: Emser Tile and Natural Stone is the leading designer, marketer and producer of the world’s finest tile and natural stone
• Obtained business requirements from functional managers and from users through interviews and operation observations
• Generated ad-hoc analysis for Sales, Transportation, and Purchasing departments using MS Access and MS Excel
• Developed requirements and related business rules, and worked closely with business units and technology subject matter experts to identify, designed and implemented solutions to solve business challenges including SLA's and KPI's
• Ensured quality and completeness of purchase order data in JDE Oracle database by administering weekly automated updates and reports
• Lead a cross-functional team to develop and execute an action plan for improving supply chain processes
• Interfaced with forwarding and logistics companies to create solutions for efficient product transportation
• Identified areas of efficiency to support the business initiatives
• Built repositories from scratch, perform business modeling and mapping, created security profiles, created variables, sent for testing, deploy to OBIEE Presentation Services
• Created drillable/guided navigation reports based on business requirements, created dashboards, prompts, and set permissions
• Facilitated meetings and walk through sessions with Business Analysts to gather the Requirements
• Prepared design documents based on requirement
• Created Test Cases and Test Scripts for Unit Testing
• Involved in extensive production support
• Prepared Process Control Manuals for various Transitions
• Coordinated with Front End teams during testing the application
• Coordinated with Quality Assurance teams for test data
• Developed/drafted technical material into clear and easy-to-use documents that improve efficiency and productivity, reducing the number of support calls
• Reviewed QA test results to ensure that they meet business requirements
• Emser Tile and Natural Stone is the leading designer, marketer and producer of the world’s finest tile and natural stone

• Identified and determined the needs of the business, both departmentally and cross-functionally with a focus on business processes and the systems that support those processes
• Provided customer assistance and support pertaining to database system queries and complaints
• Configured, installed and administrated the oracle database systems and tools
• Controlled data and physical security including Creating, changing and deleting user accounts per request
• Performed security backup of system files and databases
• Used object -oriented design for mapping tables, identifying primary keys and determining object behavior
• Created database objects such as tables, views, and stored procedures, Triggers etc
• Maintained up-to-date database and files for clients

• Created and maintained billing and customer service system that processed CDRs (call detail records) from different carriers
• Developed product database for PABX products and new products and pricing
• Responsibilities included writing customer service and billing software
• Used, SQL, UNIX, Excel and CRM tools to track customer calls, call volume and create performance reports in a call center environment

• Co-developed an interactive website using Dreamweaver, Flash and HTML for pharmaceutical sales and purchases
• Used HTML to create customized web pages and links