Faraj Dindi
Doha,al sadd
Summary
A Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Head Barista
Brioche And Baguette
05.2022 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily cafe operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Streamlined operations by creating efficient work schedules for barista team members.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Organized successful community events showcasing local artists and musicians which attracted new clientele.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Senior barista
CROWN TOWER HOTEL (4 SEASON)
01.2020 - 01.2022
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Implemented quality control measures for consistently high-quality beverages served every time.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Displayed strong leadership qualities by effectively managing team schedules, resolving conflicts among colleagues when necessary.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Barista
ROBERTO'S ITALIAN RESTAURANT
12.2017 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Certified Barista and Coffee Making Expert -
Alison
Doha, Qatar05.2024
Expert Certified Professional Barista - Basic Coffee, Origin, Milk Texture, Brewing
Specialty Coffee Training And Consultancy
Mombasa, Kenya04.2018
Higher National Certificate -
Imara High School
Mombasa, Kenya11.2014
Skills
- Barista mentoring
- Adaptability under pressure
- Espresso expertise
- Inventory Management
- Team Leadership
- POS Systems
- Espresso machine operation
- New Hire Training
- Coffee expertise
- Excellent math skills
- Specialty drink preparation
- Food Safety Compliance
- Latte art mastery
Websites
Languages
ENGLISH
KISWAHILI
ARABIC
Personal Information
- Date of Birth: 01/10/93
- Nationality: Kenyan
- Marital Status: Married
Timeline
Head Barista
Brioche And Baguette
05.2022 - Current
Senior barista
CROWN TOWER HOTEL (4 SEASON)
01.2020 - 01.2022
Barista
ROBERTO'S ITALIAN RESTAURANT
12.2017 - 01.2020
Certified Barista and Coffee Making Expert -
Alison
Expert Certified Professional Barista - Basic Coffee, Origin, Milk Texture, Brewing
Specialty Coffee Training And Consultancy
Higher National Certificate -
Imara High School
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