Faraji Whiting

• Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
• Monitored driver performance and provided guidance on safety measures.
• Developed effective training programs for new drivers.
• Conducted regular vehicle inspections to ensure they were in safe operating condition.
• Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
• Provided feedback on employee performance and identified areas of improvement.
• Maintained professional relationships with customers by providing prompt delivery services.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Investigated reports of accidents and incidents and took appropriate corrective action as needed.
• Assisted with recruiting qualified drivers to fill open positions within the company.
• Evaluated routes for efficiency and cost savings opportunities.
• Implemented disciplinary actions when necessary according to company policies.
• Tracked driver behavior, timekeeping and attendance.
• Kept track of driver hours and miles to achieve maximum productivity in given hours.
• Assisted in the preparation of meals for patients.
• Helped maintain a clean and safe environment for patients.
• Performed basic nursing care such as checking vital signs and recording data.
• Educated patients on preventive health measures, diet, nutrition, exercise.
• Answered phones, scheduled appointments, filed paperwork.
• Assisted individuals in learning and developing new skills.

• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Investigated all reported incidents of theft or vandalism on premises.
• Enforced access control measures in accordance with established procedures.
• Managed guest complaints promptly and efficiently while maintaining a high level of customer service.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

• Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
• Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
• Conducted security assessments and identified areas of vulnerability.
• Monitored access control systems, CCTV footage, and alarm systems.
• Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
• Provided training for new security personnel on safety protocols and emergency response plans.
• Investigated suspicious activity and reported findings to the appropriate authorities as needed.
• Responded promptly to customer inquiries or complaints regarding security issues.
• Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
• Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
• Maintained records of employee attendance, shift changes, vacation requests.
• Resolved conflicts between staff members in a timely manner while adhering to company policy.
• Participated in weekly meetings with management team to discuss any security concerns or updates.
• Managed inventory levels of supplies used by the security team including uniforms, radios, keys.

• Supervisor for more than 30 work sites and 100 employees.
• Responsible for training security guards at new work sites.
• Scheduling corrections with last minute adjustments.
• Handle reprimand procedures.
• Responsible for Company truck and cell phone including mileage and gas cards for various sites.
• Filling out reports and building relationships with clients.
• Liaison for both Baltimore and Washington DC after hour’s emergencies.
• Conduct field inspections of security officer’s performance by routine inspection.
• Build ongoing relationships with security guards to ensure proper training through overall supervision.

· Managed an $80k/mo sales store with 200k in inventory.

· Evaluated merchandise to determine loan/buy amounts.

· Priced all Jewelry and hard goods.

· Managed staff of 12 employees.

· Oversaw all P&L management.

· Handled marketing and sales promotions.

· Cultivated relationships with loan and sales customers, calling many of them consistently.

· Drove scrap sales to become nearly 30% of total jewelry sales by serving integral role in developing Gold Program. Monthly program facilitated selling large amount of gold for scrap rather than retailing it.

· Boosted brand awareness by creating monthly marketing program and promoting in-store event.

· Sustained consistent inventory loss / theft of less than 0.05%.

· Maintained less than 20% employee turnover. Praised for outstanding ability to recruit and train Managers.

· Led top-performing employees, consistently managing at least one staff member that ranked in top 20 performers in company of 700. Commended for promotional and employee incentive contest ideas

· Increased average annual sales and profits 20%. Exceeded sales goals consistently by establishing daily employee goals and then coaching staff on methods to achieve those milestones.

· Led 5 stores in Baltimore region for most profitable operation.

• Used TAM Agency Management System to manage Personal Lines Book of Business
• Provided customer service for all personal lines clients
• Processed changes and endorsements to all accounts
• Reviewed renewals and remarketed clients when necessary
• Invoiced agency billed clients for direct payment
• Quoted and issued new business
• Held weekly staff meeting on update with personal lines
• Scanned all incoming documents for a paperless environment
• Shredded paper daily
• Wrote with Chubb, Hartford, Travelers, Encompass, AllRisks
• Utilized EzLinx for multi-carrier quoting
• Prepared weekly reports on Personal Lines new business, retention, renewals, changes, and percentages
• First point of contact for Claims and followed up to intervene when necessary
• Mailed policies, typed renewal letters, and any other correspondence needed
• Took part in Insurance classes geared toward obtaining a designation
• Facilitated monthly Lunch & Learns where PowerPoint presentations were given to educated co-workers

• Coordinated all Insurance related issues for 60 Independent Agencies throughout MD, DC, and VA through our wholesale agency
• Quoted Commercial and Personal lines through 16 different carriers for over 50 independent agencies
• Trained new Independent agents on guidelines and company websites
• Maintained extensive database through Applied Systems
• Acted as a liaison between the Independent Agencies and the company Underwriters and personnel
• Informed the agencies of new products coming out for various carriers
• Integral part in helping independent agencies grow by building the relationships for them through our network
• Process all changes for policies written through our network
• Handle ID cards, VIN verification, and Evidence of Insurance issues
• Pulled commission statements and managed monthly reports from the various carriers for our Wholesale Agency
• Set up members Id, logon, passwords, and other pertinent information via the web
• Assisted agents in the navigation and issuance of their own policies
• General office duties included faxing, reports, supplies, computers etc

• Review applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Also, determine the need for additional evidence of insurability and appropriate strategy
• Prepare professional liability quotes and answer questions from agencies, policyholders or other external contacts and escalates issues to management as necessary
• Analyzes quality and quantity of risks underwritten and prepares reports for management review
• Manage 1200 accounts worth 1.8 million in premium
• Maintain accounting, diary, expiration, and workflow databases

• Review and release changes generated by agents and regional consultants to ensure that company guidelines are being upheld
• Evaluate existing business to ensure proper rating for risks
• Review new business and renewal applications to determine eligibility and continued management of the assigned book of business
• Travel to various states to train new Farmers Agents on how to utilize the system
• Facilitate classes to expand agents' knowledge base on Underwriting guidelines, policies, and procedures
• Coordinate agency visits for the other members of the training staff
• Hold meetings to report feedback on agency concerns and market trends
• Navigate independent agents through Farmers mainframe
• Process changes on insured's' policies
• Answer billing inquiries for agents and insured's
• Decline/Accept reinstatements for policies cancelled for non- payment of premium
• Explain coverages, restrictions, and guidelines for new business agents