FARANGEZ G. DILDORBEKOVA
Glenview,IL
Summary
Experienced Human Resource Professional with a demonstrated history of working in the human resources industry. Skilled in HR Policies, Management, Performance Management, Leadership, and Employee Relations, Recruitment & Training. Strong human resources professional with BA degree at Economics Management & BA of Arts with CIPD degree.
Overview
20
20
years of professional experience
Work History
Front Desk Officer
Holiday Inn North Shore Chicago Illinois
04.2023 - 08.2023
- Supervises front desk members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Train and coach front desk staff.
Assistant HR Manager
JSC Tourism Promotion Services Dushanbe Serena Hotel
05.2011 - 04.2023
- Comply with the systems and procedures of personnel management and industrial relations to ensure employees; in adherence to Human Resource and Industrial Relations systems and procedures to ensure associates; Completes and maintains all legal documentations and statutory requirements as per the applicable laws and regulations
- Ensures compliance with all relevant statutory records, laws, and administrative functions related to the departments
- Prepares, develops and implements the manpower budget and staffing strategies
- Responsible for maintaining harmonious employee relations and an environment conductive to performance
- Ensures all Human Resources Management systems and procedures are updated, maintained and effectively implemented
- Communicates, clarifies and informs associates about their benefits, facilities and policies
- Maintains effective liaison with all relevant external agencies
- Responsible for monthly payroll monitoring and verification
- Assists in the efficient operation of all Human Resources processes relating to recruitment, orientation, leave administration, training, compensation, appraisals.
Training Officer
CJSC First Microfinance Bank
03.2009 - 05.2011
- Devised a training strategy for the Bank; identified training and development needs with the staff of Head Office and procured the relevant training services domestically and internationally; developed effective induction programs; devised individual learning plans; produced training materials and manuals for in-house courses and delivered them; evaluated training and development programs; monitored and reviewed progress of trainees via questionnaires and through discussions with managers; ensured that statutory training requirements are met; organized and delivered AKAM training programs for FMFB staff in Tajikistan and reported to AKAM;
Administrative Manager
LLC Bardo and CO
06.2007 - 03.2009
- Liaised with suppliers and contractors; arranged orders; maintained and monitored the data of purchased invoices in 1C program; arranged meeting with foreign suppliers and companies, concluded agreements with suppliers, organizing contracts with local and international suppliers
Human Resource Manager
Pamir Energy Company (PE), JSC (AKFED)
03.2005 - 06.2007
- Coordination of internal and external recruitment; development of job description; screening of candidate ability; preparation and participation of recruitment, preparation of human resources plan and strategy; develop staff appraisal process; preparation of capacity building plan for PE staff, planning for internal and external training; collaborate with the General Manager and Department Directors to decide on the most efficient staffing for the company in terms of staffing levels and the expertise required by the company; create employment records for new employees and records and tracks the leave and the allotment of all benefits for every employee
Human Resource Assistant
Pamir Energy (PE), JSC a project of Aga Khan Fund for Economic Development (AKFED)
10.2004 - 02.2005
- Assisted with staff recruitment, prepared for interview and selection; assisted with staff appraisal; prepared with training arrangement and logistics
Administrative Officer
Pamir Energy (PE), JSC a project of Aga Khan Fund for Economic Development (AKFED)
03.2003 - 09.2004
- Drafted and finalized internal and external correspondence, produced monthly reports, maintaining accurate filing system (both - electronic and hard versions); established fuel distribution and control mechanism; flight and hotel reservation to the guests; translated reports and other documents concerning project;
Education
Certificate - HR Management
Chartered Institute For Personnel And Development
Moscow Russia Bachelor Of Economics - Economics & Management
Russian Tajik Slavonic University
Dushanbe, Tajikistan01.2015
Bachelor of Arts - General Linguistics, English and German Language
Khorog State University (KSU)
GBAO, Tajikistan01.2001
Skills
- Employee relations
- Organizational skills
- Training and Development
- Onboarding
- Recruitment
- Time management
- Administrative skills
- Guest Services
- Microsoft Office
- Guest Relations
- Staff Management
- Reception Management
- Report Preparation
- Problem-Solving
- Check-in and Check-out Procedures
- Hospitality services
- Front Desk Supplies Management
- Team building and supervision
- Safety and security procedures
- Coaching and Mentoring
- Oral and written communications
- File Management
- Conflict Management
Volunteer Experience
Head of HR and Volunteer portfolio.
Research into the needs of the Board and Portfolio of National Council, in human resources and volunteers; Analysis of the level of service of Board and Portfolios of NC to the Community regarding the use of member and volunteer power;
Studying the level of understanding and implementation of community/volunteer service among the Community;
Regulation, management and monitoring of the service provision by member and volunteers of the National Council;
Develop training materials to enhance various levels of provision service of member and volunteers of the National Council
References
References are available upon request
Languages
English
Russian
Tajik
Timeline
Front Desk Officer
Holiday Inn North Shore Chicago Illinois
04.2023 - 08.2023
Assistant HR Manager
JSC Tourism Promotion Services Dushanbe Serena Hotel
05.2011 - 04.2023
Training Officer
CJSC First Microfinance Bank
03.2009 - 05.2011
Administrative Manager
LLC Bardo and CO
06.2007 - 03.2009
Human Resource Manager
Pamir Energy Company (PE), JSC (AKFED)
03.2005 - 06.2007
Human Resource Assistant
Pamir Energy (PE), JSC a project of Aga Khan Fund for Economic Development (AKFED)
10.2004 - 02.2005
Administrative Officer
Pamir Energy (PE), JSC a project of Aga Khan Fund for Economic Development (AKFED)
03.2003 - 09.2004
Certificate - HR Management
Chartered Institute For Personnel And Development
Bachelor Of Economics - Economics & Management
Russian Tajik Slavonic University
Bachelor of Arts - General Linguistics, English and German Language
Khorog State University (KSU)
Similar Profiles
Isabelle FischerIsabelle Fischer
Babysitter at Multiple Families on the North Shore of ChicagoBabysitter at Multiple Families on the North Shore of Chicago
Roger OcampoRoger Ocampo
General Manager at Holiday Inn Express & Suites Oro Valley Tucson-NorthGeneral Manager at Holiday Inn Express & Suites Oro Valley Tucson-North
Shelli HoskinsShelli Hoskins
General Manager at Holiday Inn Knoxville NorthGeneral Manager at Holiday Inn Knoxville North