Farangis Ubaidova

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed orders efficiently using Joma Logistics' proprietary software systems.
• Collaborated with team members to improve service response times and customer satisfaction.
• Trained new staff on customer service best practices and system navigation.
• Analyzed feedback to identify trends and recommend improvements in service delivery.

Responsible for managing financial operations, including processing payments, reconciling accounts, preparing financial reports, and maintaining accurate records. Collaborates with internal teams and external partners to resolve discrepancies, ensures compliance with company policies and banking standards, and supports decision-making through accurate financial data. Streamlines financial processes to enhance efficiency and accuracy.

• Analyzed financial data to identify trends and support strategic decision-making.
• Prepared detailed reports on budget forecasts and expenditures for management review.

• Operated banking systems to process over 100 daily transactions (SWIFT transfers, deposits, and cash operations) with 99% accuracy.
• Monitored daily operations to ensure full compliance with regulatory standards, reducing errors by 15%.
• Collaborated with team members to streamline workflow, improving transaction processing time by 20%.
• Trained and mentored over five new staff members on operational procedures and customer service protocols, enhancing onboarding efficiency and client satisfaction.

• Managed account operations, payments, and money transfers.
• Provided customer support for mobile banking and card services.
• Prepared daily operational reports and reconciliations.
• Developed training materials for new staff, improving onboarding effectiveness and operational knowledge transfer.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.

• Operated financial systems to process loan applications and transactions efficiently.
• Monitored compliance with regulatory requirements, ensuring accurate reporting and documentation.
• Assisted clients in understanding microcredit products, enhancing customer satisfaction and engagement.
• Conducted regular audits of organizational processes to identify areas for improvement and efficiency gains.

• Developed tailored insurance solutions to meet diverse client needs.
• Conducted comprehensive policy reviews to ensure compliance with regulations and customer satisfaction.
• Established strong client relationships through effective communication and personalized service strategies.
• Trained junior sales staff on product knowledge and sales techniques to enhance team performance.