Farantsa Carmen Rarimanitra
Queens,NY
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Golden, enhancing guest experiences and team efficiency. My background includes streamlining operations at C-Style, where I boosted satisfaction through effective conflict resolution and upselling techniques. Expert in hospitality service, I prioritize service excellence and team collaboration.
Overview
1
1
Certification
Work History
Waitress
Golden
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Hostess
Radisson Blu Hotel
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier
Extra Pizza
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
C-Style
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Representative
C-Style
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor Of Communication - Communication
Cntemad
Madagascar 01.2020
Bachelor Of Arts - Arts
High School
Madagascar 07.2019
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Hospitality service expertise
- Service prioritization
Certification
Certifications in Informatics/Web develepper/Communication/Sales representative
Languages
English
Full Professional
French
Full Professional
Madagascar
Native or Bilingual
Timeline
Certifications in Informatics/Web develepper/Communication/Sales representative
Waitress
Golden
Restaurant Hostess
Radisson Blu Hotel
Cashier
Extra Pizza
Manager
C-Style
Sales Representative
C-Style
Bachelor Of Communication - Communication
Cntemad
Bachelor Of Arts - Arts
High School
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