Summary
Overview
Work History
Education
Skills
Projects
Timeline
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FARAON SOLIS

Glen Burnie,MD

Summary

Results-oriented IT professional with a solid background as an IT PC tech manager, seeking to leverage my experience and passion for networking in an IT network position. Eager to apply my knowledge of network configurations, troubleshooting methodologies, and security protocols to support and enhance the organization’s network infrastructure. Committed to continuous learning, obtaining relevant certifications, and staying updated with emerging networking technologies to ensure optimal performance and secure network environments.

Overview

5
5
years of professional experience

Work History

IT Tech Manager

A Better Way Computer Recycling
12.2021 - Current
  • Setup workstations, laptops, and user accounts on the company domain for new hires.
  • Developed and delivered training materials for hardware and software usage.
  • Maintained, monitored, and troubleshot network and server issues.
  • Provided IT support to customers, fostering strong client relationships.
  • Repaired, tested, and maintained PCs, laptops, servers, routers, and modems.
  • Delegated tasks to optimize team productivity.
  • Collaborated with management to implement new procedures and policies.
  • Mentored and trained IT department members.
  • Ensured compliance with R2 Condition and Functionality protocols for ecommerce units.
  • Managed computer hardware and software updates.
  • Created presentations for technical improvements and resource optimization.
  • Configured, reset, and updated switches and servers using terminal or PuTTY.

Dispatcher/Administrator Assistant

AEX GROUP
08.2021 - 01.2022
  • Answer and managed on average 50 incoming dispatch calls, coordinating job assignments with independent contractors.
  • Liaise with Customer Service via phone and email to ensure timely request fulfillment and issue resolution.
  • Assist HR in providing information and documents for new hires.
  • Managed a new contract as Project Manager, overseeing warehouse staff, inventory, and records.
  • Perform data entry for Proof of Delivery (POD) and delivery information.
  • Scan and input settlement invoices and route manifest paperwork into AexIT operation database.
  • Package and send completed work to headquarters.
  • Utilize Trip Allocation systems to efficiently assign route stops.
  • Monitor routes and communicate with drivers and Customer Service using AexTrack and rockhopper systems.
  • Timely resolution of independent contractor (IC) tickets and errors.

Assistant Manager

Advance Auto Parts
11.2018 - 07.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Provided operational support for employees
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures

Education

High School Diploma -

Long Reach High School
Columbia, MD
06.2016

Skills

  • Leadership & Goal-oriented
  • Customer Service
  • Performance Improvement
  • Report Writing
  • Time & System Management
  • Technical Support & Troubleshooting
  • Computer Hardware/Software (Mac OS, Windows)
  • Google Workspace & MS Office
  • Network Configurations & Infrastructure
  • Mobile & Remote System Analysis

Projects

 

HOME LAB

  • Downloaded Virtual Box 7.0.8 on my personal laptop.
  • Successfully established a home VM lab utilizing Windows Server 2016 and Windows 10
  • Configured a specific IP address for the DNS server to streamline the process of adding users to my domain.
  • Overseeing the end-to-end configuration and setup process

Active Directory

  • I set up and explored Active Directory, which allowed me to simulate a Windows domain environment. This includes, hands on experience with creating users, managing group policies, and understanding how directory service works.

ServiceNow

  • Utilized ServiceNow, an IT service management platform, to simulate and handle tickets in a simulated helpdesk environment. Effectively managed and resolved technical issues, demonstrated strong problem-solving skills, and provided excellent customer support through the ticketing system.

PACKET TRACER  

  • Utilized terminal emulation software to establish a connection with device consoles, enabling configuration updates and maintenance tasks.
  • Independently constructed a personal home lab utilizing Cisco Packet Tracer, simulating complex network configurations and protocols for hands-on learning and experimentation.
  • Host configurations
  • Router & Wireless LAN configurations

Timeline

IT Tech Manager

A Better Way Computer Recycling
12.2021 - Current

Dispatcher/Administrator Assistant

AEX GROUP
08.2021 - 01.2022

Assistant Manager

Advance Auto Parts
11.2018 - 07.2021

High School Diploma -

Long Reach High School
FARAON SOLIS