Faraz Anjum

I attended the Air Traffic Basics and Initial Tower Cab courses at the Federal Aviation Administration (FAA) Academy in Oklahoma City, Oklahoma from January to April. The training covered but was not included to:

• Basic Aviation Knowledge including the fundamentals of flight, weather navigation charts, the pilot's environment and Air Traffic procedures along with multiple knowledge checks, end-of-lesson test and block tests
• Basic air traffic knowledge with academics and simulation.
• Air Traffic Separation and services including issuing clearances to pilots and providing separation between aircraft

• Supported the planned of customer/employee appreciation events
• Promoted Port Authority's We Soar Program to recognize employees and distribute award certificates
• Used software such as Salesforce CRM to respond to passenger concerns or questions
• Assisted in terminal checks and field inspections to ensure deficiencies are addressed
• Purchased products from various vendors for events and giveaways
• Conducted airport wide bus shelter audits to implement renovations
• Updated National Transport Safety Bulletin (NTSB) Family Assistance Plan
• Utilized excel spreadsheets to track deficiencies, contract budgets for ERMC, Urban Pathways, and Runway Towing
• Designed flyers and certificates for Taxi Raffle Giveaway events
• Worked hands on with Supervisor of Air Transportation and Customer Experience, Patron Services Coordinator, CX Liaison, Supervisor of Air Transport Services/Taxi, Assistant Manager and Manager of Landside Operations to assist with day to day tasks

• Checked packages and merchandise for damage and notified vendors
• Loaded and unloaded materials to and from storage/production areas
• Kept track of shortages/discrepancies and address any inaccuracies
• Recorded and monitored inventory levels
• Ensured all shelves were organized and properly stocked