Faraz Raza
Kissimmee,FL
Summary
Experienced Executive Director skilled in team leadership, problem-solving, and operational efficiency. Expert Manager with strong organizational abilities, empowers teams for success. Accomplished Data Scientist with advanced analytical skills. Knowledgeable Medical Assistant committed to patient care and confidentiality. Dedicated Experienced Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Scientist
Asurion
01.2022 - 06.2023
- Working with data to understand and explain the phenomena around them, and help organizations make better decisions
- Working with millions of charts and diagrams to always provide a solution to improve performance for the business as well.
- Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
Medical Front Office Manager
Florida Cardiology
03.2020 - 01.2022
- Handling payroll and trading for new employees at the medical offices
- Dealing with office supplies and partnerships with medical devices
- Work with multiple agencies to promote marketing for the office.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Assistant
Florida Cardiology
03.2020 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Surgical Technologist
HospitalAccenture
01.2022 - 05.2023
- Working with doctors in a surgery room
- Prepping for cath labs in multiple locations with multiple surgeons
- Also have materials all ready on time and perfectly set up.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
Lab Assistant
UCF
01.2018 - 01.2023
- Once in awhile I work with UCF and do lab research with them
- I work with many cases of disease and cellular change
- I do this for an experience for medical school
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Managed specimen sample handling, receiving, storage and inventory.
Manager Call Center
Bluegreen Vacations
01.2018 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- oversees the day-to-day operations of a call center focused on timeshare sales and customer service. They lead a team of agents, ensure performance targets are met, optimize processes, and prioritize exceptional customer experiences in the timeshare industry.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
Customer Service Manager
Valet, Towne Park, Ltd
01.2016 - 01.2018
- Onboarded and trained customer representatives to meet performance and service goals.
- Providing feedback and revenue to the team. Transporting customers vehicles making sure they get their vehicle on time and make sure the guest felt comfortable with their vehicle after being returned.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
Financial Advisor
Better path Financial
01.2021 - 05.2022
- To people who are in debt north of 10 K
- Also educate people with their financial status
- Took a exam to be financially certified to be an advisor.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Store Manager
J & M Supermarket and Gift shop
01.2016 - 05.2018
- Overwatch employees and opening closing the store
- Making sure payroll is done
- Watching sales chart
- Hiring employees
- Checking inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Labeling Warehouse Supervisor
Canvasfreaks
08.2019 - 08.2020
- I was a supervisor for this warehouse for 1 year
- I was handling and Supervising a team of 40 people to ensure customers were happy with their product and The Items were sent to the correct address.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
Front Office Manager
The Ritz, Carlton
01.2014 - 01.2016
- I used to manage with all the guest needs and provide the best possible service to satisfy The Guest
- As well as managing the employees making sure everyone fits in every shift hiring new employees
- Also do some payroll but most of the payroll job used to be given to my assistant manager.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Financial Service Representative
Florida Hospital
01.2012 - 01.2014
- I was working Financial worker getting paperwork signed and processed thru the emergency room.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
Manager
Fwm gifts & Souvenirs
01.2008 - 01.2012
- Was handling employees, payroll, and inventory.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor's - Biomedical
UCF
Orlando, FL12.2021
AA - General Studies
Valencia College
Osceola, FL01.2018
High school diploma -
Freedom High School
Orlando, FL01.2015
Skills
- Supervising Experience
- Warehouse Management
- Logistics
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Computer Literacy
- Computer Operation
- Management Experience
- Marketing
- Sales Experience
- Customer Service
- Sales Management
- Leadership Experience
- Bilingual
- Customer support
- Windows
- Medical terminology
- Filing
- Assembly
- Embedded software
- Driving
- QuickBooks
- Adobe Acrobat
- Help desk
- E-commerce
- Corporate finance
- Microsoft Access
- Office manager experience
- Medical sales
- Documentation review
- Medical coding
- Banking
- Property management
- Conflict management
- Databases
- Guest relations
- Negotiation
- Events management
- Oracle (5 years)
- Customer Service and Assistance
- Tech Support
- Inside Sales
- Inventory Accuracy
- Staff Monitoring
- Retail Sales Customer Service
- Microsoft PowerPoint
- Supply Chain Management
- Graphic Design
- Staff Management
- Contract Management
- Statistical analysis
Certification
CPR Certification
BLS Certification
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Arabic
Professional Working
Timeline
Data Scientist
Asurion
01.2022 - 06.2023
Surgical Technologist
HospitalAccenture
01.2022 - 05.2023
Financial Advisor
Better path Financial
01.2021 - 05.2022
Medical Front Office Manager
Florida Cardiology
03.2020 - 01.2022
Medical Assistant
Florida Cardiology
03.2020 - 01.2021
Labeling Warehouse Supervisor
Canvasfreaks
08.2019 - 08.2020
Manager Call Center
Bluegreen Vacations
01.2018 - 03.2020
Lab Assistant
UCF
01.2018 - 01.2023
Customer Service Manager
Valet, Towne Park, Ltd
01.2016 - 01.2018
Store Manager
J & M Supermarket and Gift shop
01.2016 - 05.2018
Front Office Manager
The Ritz, Carlton
01.2014 - 01.2016
Financial Service Representative
Florida Hospital
01.2012 - 01.2014
Manager
Fwm gifts & Souvenirs
01.2008 - 01.2012
Bachelor's - Biomedical
UCF
AA - General Studies
Valencia College
High school diploma -
Freedom High School
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