FARAZ WARSI
South Brunswick
Summary
Experienced Business/QA Analyst with nearly 15 years of expertise spanning employee recognition software, healthcare benefits processes, brokerage financial services, and financial systems.
Overview
13
13
years of professional experience
Work History
Senior QA Manager
Next Level Performance
01.2019 - Current
- Evaluated emerging trends in QA methodologies and implemented industry best practices to maintain cutting-edge expertise within the team.
- Collaborated with cross-functional teams to drive effective communication and seamless project execution.
- Oversaw budgeting, resource allocation, and risk management activities for all QA-related projects in the organization.
- Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.
- Conducted root cause analysis of critical issues and collaborated with development teams for timely resolution, reducing overall defect rates.
- Reviewed competitors'' products to identify potential gaps in our own offerings and worked closely with product management and development teams to bridge those gaps.
- Fostered a collaborative environment within the team by promoting open communication channels and facilitating knowledge sharing sessions among peers.
- Improved software quality by implementing rigorous testing processes and techniques.
- Reduced production defects with thorough review of product requirements and proactive identification of potential issues.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products through efficient QA management.
Business Analyst
Helmsley Charitable Trust
05.2018 - 11.2018
- Performed requirement elicitation with respect to Helmsley In-House Grants Management System and produced requirement document
- Executed case analysis and gap analysis to derive product enhancements as per KPIs
- Produced UAT Test Strategy and Test Plan Documents
- Updated privacy policy and Terms of Use documents based on GDPR (General Data Protection Regulation)
- Created and implemented the Cyber Security Incident Response Plan (CIRP)
- Assisted on and enforced a Back-Up Policy document for the company's sensitive data
Business Systems Analyst
Willis Towers Watson
06.2016 - 04.2018
- Create detail test plans with issue descriptions, expected outcomes and issue resolutions
- Document and execute various types of test scenarios including Functional, Regression, SIT, User Acceptance, Smoke, Sanity and Release testing
- Create and execute testing scripts using SQL for Back-End (DB) testing
- Work with the Product Team to enhance Benefit Connect application features using JIRA
- Gather and document user stories, derived from user experience and assist in prioritizing
- Assist the PM to configure and build JIRA dashboards
- Automate the JIRA user story/defect management life cycle
- Prepare/execute complex and out-of-box scenarios with the creation of specific test cases to address various possibilities
- Identify project risks and escalate them to the project team
- Provide guidance/assistance to team members where needed to help ensure issues are resolved by the assigned due date
- Attend meetings with client and off-shore team to gather / provide updates and current status
- Assist the PM with development of Project Plan for open enrollment and significant change orders
- Responsible for any vendor file updates and ongoing support
- Run SQL scripts to update the front-end healthcare benefits application
- Perform system configuration based on client requirements
- Maintain and update all requirements documentation, ensuring adherence to standards
- Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order
- Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality
Compliance Technology Business Systems Analyst
T&M PROTECTION RESOURCES
03.2015 - 05.2016
- Performed the below duties on client projects: Bank of Tokyo, Goldman Sachs and Money Gram
- Evaluate technology systems by performing GAP analysis to find missing holes and recognize potential solutions to issues
- Collaborate in the design and development of various KYC / AML applications, bug fixes and enhancements
- Configure applications and work flows to create new or enhance functionality
- Create and support user documentation, data stewardship and reconciliation processes
- Performed data extract requests using SQL to retrieve specific data from a DB2 database
- Provide the foundation for assessing the need for specific resources by demonstrating solid knowledge of financial compliance including interfaces, applications dependencies, key data elements, business purpose, and impact
- Execute technology control assessments by reviewing, documenting, evaluating, and testing financial compliance and application controls
- Prepare documentation of systems environments including narratives, process maps and flowcharts
- Prepare effective and efficient test plans
- Execute test plans by interviewing system owners, gathering evidence and measuring effectiveness against expected control objectives
- Evaluate test results by accurately identifying control gaps, root cause and any compensating controls
- Work with audit teams to develop recommended action plans to close identified gaps
- Communicate test results to higher-level management
- Participate in follow-up assessment activities
- Assist in the development of metrics, reporting and procedures as necessary
Business Systems Analyst
BROADRIDGE FINANCIAL SOLUTIONS
09.2011 - 01.2015
- Created detailed Business Requirements Documentation (BRD) and translated it into functional specifications
- Performed business requirements gathering, positive and negative testing, and system implementation for enhancements resulting in revenue generation
- Led projects focused on requirements analysis, design for compliance initiatives including regulatory reporting for FINRA to satisfy clients' needs
- Assisted in building and executing test plans within ALM and managed the defect life cycle as a QA Lead
- Built reports to monitor and validate data integration to ensure data quality
- Performed data analysis around dually-listed securities, pricing data and vendor data for client enhancements for increase funding
- Used SQL to create customized metric reports for PM purposes
- Analyzed business work flows and system needs for conversions and migrations; assisted in data mapping to ensure a smooth transition for clients coming on board
- Defined and developed test plan documentation for User Acceptance Testing
- Managed the financial application Security Master pertaining to market data
- Solved business/technical issues for clients using the IBM CICS financial software and reported it via the Remedy ticketing system
- Performed Quality Assurance testing on financial application for all clients using STLC/SDLC
- Supported complex data extract requests using SQL to retrieve specific data from DB2 database to cross verify up against VSAM database
- Major Projects: Led the Finra Trace Process Migration project by facilitating the necessary changes for the migration from a FTP to a HTTPS
- Supported the Foreign Account Tax Compliance Act (FATCA) project by working on various changes to support specific securities, which were deeming to be taxed
- Led the Disaster Recovery (DR) and Business Continuity Plan (BCP)
Education
Bachelor of Science - Management Information Systems
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Newark, NJ05.2011
Skills
- IBM CICS
- Remedy Ticketing System
- EMC SourceOne Discovery Manager
- Lotus-Notes
- Microsoft Office
- SQL Data Querying
- SQL scripts
- Software Development Life Cycle (SDLC)
- Software Testing Life Cycle (STLC)
- Agile
- SCRUM
- Waterfall
- Analytical skills
- Detail-oriented
- Organizational skills
- Communication skills
Timeline
Senior QA Manager
Next Level Performance
01.2019 - Current
Business Analyst
Helmsley Charitable Trust
05.2018 - 11.2018
Business Systems Analyst
Willis Towers Watson
06.2016 - 04.2018
Compliance Technology Business Systems Analyst
T&M PROTECTION RESOURCES
03.2015 - 05.2016
Business Systems Analyst
BROADRIDGE FINANCIAL SOLUTIONS
09.2011 - 01.2015
Bachelor of Science - Management Information Systems
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
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