Fardeen Hossain
New York
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Shah Halal Resturant
02.2025 - Current
- Led team in implementing process improvements, enhancing operational efficiency and service quality.
- Developed training materials to onboard new staff, ensuring consistent adherence to company standards.
- Streamlined inventory management system, reducing discrepancies and improving stock accuracy.
- Coordinated cross-departmental communication initiatives, fostering collaboration and information sharing.
- Managed scheduling and resource allocation, optimizing workforce productivity during peak hours.
- Analyzed customer feedback to identify areas for service enhancement, driving satisfaction improvements.
- Executed strategic initiatives aimed at increasing revenue through enhanced customer engagement strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Customer Service Officer
Emirates India International Exchange
02.2022 - 05.2024
- Processed transactions accurately using advanced financial software and systems.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions to ensure service excellence.
- Implemented feedback mechanisms to improve customer satisfaction scores consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Associate
Teleperformance
06.2021 - 12.2021
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity and accessibility for future reference.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Customer Service Representative
Flex Technology
03.2017 - 12.2019
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor in Commerce - Computers
Kakatiy University
Telangana,India01-2022
Higher Secondary -
Prom High School
Kolkata01.2019
Intermediate -
St Francis Elite
Kolkata01.2016
Skills
- Basic understanding of MS Office and Excel tools
- Strong verbal and written communication
- Strategic leadership skills
- Proficient in conflict management
- Strong organizational skills
- Dedication to high standards
- Staff training and development
- Workload management
- Operations management
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved inventory issue which led to loss prevention.
- Collaborated with team of influencers for the increase of sales.
- Maintained a track record of excellent sales for 6 months.
LANGUAGES
ENGLISH
HINDI
URDU
BENGALI
KANNADA
Timeline
Assistant Manager
Shah Halal Resturant
02.2025 - Current
Customer Service Officer
Emirates India International Exchange
02.2022 - 05.2024
Customer Service Associate
Teleperformance
06.2021 - 12.2021
Customer Service Representative
Flex Technology
03.2017 - 12.2019
Bachelor in Commerce - Computers
Kakatiy University
Higher Secondary -
Prom High School
Intermediate -
St Francis Elite
HOBBIES
Reading books,Travelling