Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fareed Qadir

Chicago,IL

Summary

Results-driven Learning & Development Specialist with 5+ years in EdTech, skilled in designing and delivering impactful learning programs. Expert in adult learning, backend development, data analysis, and stakeholder collaboration, ready to enhance talent development at PayPal.

Overview

4
4
years of professional experience
1
1
Certification

Work History

LMS Admin/Product Support Specialist

Everspring Partners Inc
Chicago, IL
02.2023 - Current
  • End-to-end administration and support of Canvas LMS for seven higher education clients, directly contributing to effective learning program delivery.
  • Provided advanced troubleshooting and consultation for five distinct educational technology offerings, ensuring seamless access and functionality for learners and instructors.
  • Utilized data reporting and analysis for over 1,000 students to identify performance trends, measure engagement, and inform continuous improvements in platform utilization.
  • Applied Agile principles to manage support backlogs, coordinating with developers on project planning, and enhancing the development of learning-focused technical solutions.
  • Implemented and maintained over 10 LTI integrations, selecting and deploying suitable learning technologies to enhance educational program delivery.

LMS Admin/Application Support Specialist

Illinois Institute of Technology
Chicago, IL
08.2021 - 02.2023
  • Oversaw daily LMS support (Blackboard) and training for over 5,000 students and faculty, directly contributing to the effective delivery of learning content.
  • Maintained a rapid resolution time for support tickets (under 24 hours), addressing learning and development needs, and ensuring high user satisfaction.
  • Designed and delivered training sessions to over 300 faculty members on Blackboard usage, applying instructional design principles to enhance teaching effectiveness and engagement.

Education

Bachelor of Arts - Business Administration

Concordia University
Portland, OR
12-2016

Skills

  • LMS administration
  • Technical support
  • Data analysis
  • Agile project management
  • LTI integration
  • User training
  • Programming (HTML/CSS, SQL, Python)
  • Generative AI for e-learning
  • Learning program development and delivery

Certification

  • Blackboard Essentials
  • Gen AI Basics
  • Microsoft Excel Expert

Timeline

LMS Admin/Product Support Specialist

Everspring Partners Inc
02.2023 - Current

LMS Admin/Application Support Specialist

Illinois Institute of Technology
08.2021 - 02.2023

Bachelor of Arts - Business Administration

Concordia University

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