FAREENA PAREKH
Union City,CA
Summary
Strategic and mission-driven healthcare operations leader with over 21 years of progressive experience, currently managing operations for regional mental health within a large, integrated health system. Proven track record of leading high-performing, multidisciplinary teams and executing strategic initiatives that enhance behavioral health access, quality, and regulatory compliance. Adept at aligning operational functions with enterprise-wide goals, driving performance through budget oversight, process standardization, and data-informed decision-making. Recognized for advancing organizational excellence and equity in care delivery, and committed to supporting Kaiser Permanente’s mission through innovative, patient-centered operational leadership.
Overview
21
21
years of professional experience
Work History
Operations Manager II
Kaiser Permanente
San Leandro, CA
06.2023 - Current
- Oversee multi-regional Programs: Virtual Behavioral Health, Regional Triage Center, Virtual Adapt. Ensure efficiency of processes and successful implementation of operational strategies. Remove obstacles that impact performance and identify improvement opportunities. Utilizing administrative support and working with internal and external stakeholders.
- Work with all levels of staff & union affiliations (NUHW, L29, SEIIU, Senior leaders, BHMI,BHMIIs, Directors, Internal and external stakeholders) Partner with key stakeholders and business leaders to ensure services meet requirements and expectations while aligning department strategies.
- Manage Administrative support + Program Assistants + SCM Clerks. Supporting Licensed clinicians and technicians to meet patient care access, compliance, documentation and ACD line targets, Establish and assure adherence to budgets, schedules, work plans and performance requirements.
- Playing a key role in quality assurance efforts, supporting peer/department review, local peer review process, and overseeing data in MIDAS, and ensuring internal and external regulatory requirements are met.
- Supporting work stoppages: (NUHW, L29 & SEIU) Ensuring patient care access is maintained Hiring and onboarding staff for a growing and new high-profile service across 3 locations and 3 programs, including contingent workers
- Oversee implementation of new technologies or systems aimed at improving efficiency.
- Budget responsibility includes participating in the development of the department budget, and for the forecasting and managing of payroll and non-payroll monthly and annual. Accountability also includes day-to-day decision making that will have a direct impact on the budget.
- Review performance metrics regularly to assess progress against established targets.
- Managing the operational logistics while being in a permanent remote work environment; Develop, modify, and execute department policies.
- Implementing and training staff on KP initiatives and department goals (Cadence, Remote work agreement, pattern changes, system upgrades, Quality reviews and technical support)
Support Services Supervisor
Kaiser Permanente
San Leandro, CA
07.2019 - 06.2022
- Supervised administrative staff and program assistants, overseeing workflow design and clinic-wide project coordination
- Managed PPE inventory and enforced COVID-19 safety protocols in alignment with regional health directives
- Partnered with HR and recruitment teams to support hiring, onboarding, and staffing strategies
- Maintained and audited TIME records, resolved payroll discrepancies, and trained leadership on timekeeping systems and procedures
- Directed technology and equipment rollouts across multiple departments, ensuring smooth implementation and user support
- Developed and maintained personnel files, compliance logs, and regulatory documentation
- Managed the annual Connect2Care budget and oversaw accounts payable and receivable processes
Program Coordinator - Connect2Care (C2C) Telepsychiatry Center
Kaiser Permanente
San Leandro, CA
06.2018 - 07.2021
- Played a key role in launching a new department by building operational workflows, infrastructure, and administrative systems from the ground up
- Partnered with the Director to drive strategic planning, resource allocation, and day-to-day operations
- Designed and implemented onboarding programs and created comprehensive training resources for new hires
- Managed space planning, equipment procurement, and ergonomic assessments to support departmental expansion
- Maintained FMLA/CESLA disability tracking and ensured compliance with all mandatory training and regulatory requirements
- Led contingency planning to support rapid staff onboarding and ensure business continuity
- Served on cross-functional committees including Local Professional Practice, Morale, and Quality Assurance to support organizational goals
- Conducted workflow analysis and presented data-driven recommendations to leadership for continuous improvement
Administrative Specialist IV-Dept of Psychiatry
Kaiser Permanente
South San Francisco, CA
07.2016 - 06.2018
- Provided high-level administrative support to department leadership and a team of 90 staff, ensuring seamless daily operations
- Managed complex executive calendars, scheduled high-level meetings, and coordinated logistics for leadership presentations and events
- Led onboarding processes for staff, interns, and postdoctoral fellows, streamlining training documentation and access provisioning
- Maintained accurate records for compliance and mandatory training, ensuring adherence to organizational and regulatory standards
- Supported TPMG business planning efforts and contributed to key departmental initiatives, including PROMPT, Connect2Care, and Quality metrics tracking
- Acted as a central liaison between leadership, staff, and cross-functional teams to facilitate communication and project alignment
Medical Secretary
Kaiser Permanente
South San Francisco, CA
06.2011 - 07.2016
- Accurately processed and maintained patient medical records in compliance with HIPAA regulations
- Retrieved, reviewed, and updated electronic health records (EHR) using systems such as Epic
- Scanned, indexed, and filed medical documents including lab results, physician notes, and imaging reports
- Ensured timely release of information (ROI) requests while safeguarding patient confidentiality
- Coordinated with clinical staff to verify documentation completeness and accuracy
- Managed incoming and outgoing medical record requests from patients, providers, and third parties
- Performed regular audits of medical records to ensure data integrity and compliance
- Assisted with chart preparation and documentation for patient appointments and procedures
Support Staff Lead- Dept of Psychiatry
Kaiser Permanente
South San Francisco, CA
01.2004 - 06.2011
- Managed front office operations, including patient check-in, appointment scheduling, and cash handling with a focus on service excellence
- Supervised clerical staff and coordinated daily workflows to ensure efficient clinic operations
- Trained and mentored new hires on registration procedures, patient service protocols, and system navigation
- Supported departmental supply inventory and budgeting, ensuring availability of essential materials
- Played a key role in coordinating e-consults and providing triage support to clinical teams
Education
Project Management Professional (PMP) -
California State University, East Bay
Hayward, CA05.2025
Bachelor of Science - Business Administration - Healthcare
California State University, East Bay
Hayward, CAAssociate Degree - Allied Health Science
Skyline College
San Bruno, CAAdministrative Assistant Certificate -
Regional Occupational Program
Daly City, CAHigh School Diploma -
Balboa High School
San Francisco, CASkills
- Regulatory Compliance & Audit Readiness
- Financial Acumen & Budget Oversight
- Workforce Planning & Staff Development
- Change Management & Business Process Improvement
- Human Resources Systems
- Microsoft Office
- Health Information Systems
- Conflict Resolution
- Stakeholder Engagement
- Unionized Work Environment Experience
- Calendar & Resource Management
- Collaborative Innovation;
- Program/Operations Management
- Business Strategy Leadership
Timeline
Operations Manager II
Kaiser Permanente
06.2023 - Current
Support Services Supervisor
Kaiser Permanente
07.2019 - 06.2022
Program Coordinator - Connect2Care (C2C) Telepsychiatry Center
Kaiser Permanente
06.2018 - 07.2021
Administrative Specialist IV-Dept of Psychiatry
Kaiser Permanente
07.2016 - 06.2018
Medical Secretary
Kaiser Permanente
06.2011 - 07.2016
Support Staff Lead- Dept of Psychiatry
Kaiser Permanente
01.2004 - 06.2011
Project Management Professional (PMP) -
California State University, East Bay
Bachelor of Science - Business Administration - Healthcare
California State University, East Bay
Associate Degree - Allied Health Science
Skyline College
Administrative Assistant Certificate -
Regional Occupational Program
High School Diploma -
Balboa High School
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