Farenda Brown
Sanford,FL
Summary
Seeking new challenges and opportunities to utilize my administrative, organizational, and communication skills. Willing to relocate anywhere.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Call Center Representative
Concentrix
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Administrative Assistant
Seminole County Leisure Services
09.2023 - 03.2024
- Managed administrative tasks and supported the leisure services department
- Coordinated schedules and meetings, ensuring efficient time management
- Handled correspondence, prepared reports, and maintained records
- Assisted in organizing community events and recreational activities
- Provided customer service to community members and resolved inquiries
- Managed payroll, ensuring accurate and timely processing of employee payments
Package Handler
FedEx
07.2023 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Discipline Secretary
Seminole County Public Schools
02.2005 - 05.2018
- Handled written and oral business correspondence for Deans of Discipline
- Received visitors and phone calls
- Created and maintained files and record-keeping systems
- Processed forms relating to students and maintained absentee reports
Office Secretary/Clinic Assistant
Seminole County Public Schools
07.2002 - 02.2005
- Maintained accurate health records for students
- Assisted injured students according to Health Services Guidelines
- Ensured immunizations were up to date, input immunization records into a database and filed them
- Administered medication to students as needed
Instructional Assistant
Seminole County Public Schools
09.1999 - 07.2002
- Assisted teachers with non-instructional responsibilities
- Supervised students during lunch and study time
- Assisted with instructional planning and assignment of work for students
- Supervised students during field trips
Food Service Worker
Seminole County Public Schools
08.1998 - 09.1999
- Operated cash register and food processing equipment
- Prepared and served food
- Performed other duties as needed
Education
GED -
Seminole Community College
Sanford, FLSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Secretarial and clerical skills
- Front office and customer service experience
- Communication skills
- Data entry and typing
- Cash handling and cash register operation
- Phone etiquette and multi-line phone systems
- Organizational and time management skills
- Administrative experience
- Customer support
- Problem-solving skills
- Data entry
Certification
- Certified Notary
- Substitute Coordinator
- Experience with Skyward
Timeline
Call Center Representative
Concentrix
09.2024 - Current
Administrative Assistant
Seminole County Leisure Services
09.2023 - 03.2024
Package Handler
FedEx
07.2023 - 09.2023
Discipline Secretary
Seminole County Public Schools
02.2005 - 05.2018
Office Secretary/Clinic Assistant
Seminole County Public Schools
07.2002 - 02.2005
Instructional Assistant
Seminole County Public Schools
09.1999 - 07.2002
Food Service Worker
Seminole County Public Schools
08.1998 - 09.1999
GED -
Seminole Community College
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