Fares Ashraf
Haw River,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Consulting Engineer
Cisco
RTP, NC
04.2020 - 09.2023
- Collaborated with cross-functional teams to deliver high-quality products on time and within budget constraints.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and enhancing system stability.
- Developed innovative strategies for process improvement, resulting in significant cost savings for clients.
- Developed comprehensive incident response plans for effective cyber attack management and recovery.
- Mentored junior engineers on best practices while guiding them through challenging projects.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Analyzed [Type] solutions proposed to meet diverse business requirements.
- Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Reduced incident response times through the development of comprehensive escalation procedures and protocols.
- Coordinated incident response efforts, mitigating disruptions and restoring normal operations swiftly after unexpected events or emergencies occurred on the concourse area.
Software Development Mentor
TutorMe
Raleigh, NC
09.2022 - 08.2023
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in developing self-confidence and positive self-image.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Software Quality Assurance Engineer
P.I Industries
Dubai, United Arab Emirates
09.2022 - 05.2023
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Participated in root cause analysis investigations following critical defects or incidents to prevent future occurrences through improved processes or system changes.
Education
Bachelor of Science - Bachelor Of Science (B.S.): Computer Engineering
NC State University
Raleigh, NC07.2024
Skills
- Customer Support
- Business Analysis
- Network Engineering
- Software Development
- Machine Learning
- Information Security
- Big Data Analytics
- API Development
- Hardware Configuration
- DevOps Practices
Certification
CCNA Certifications by Cisco
Timeline
Software Development Mentor
TutorMe
09.2022 - 08.2023
Software Quality Assurance Engineer
P.I Industries
09.2022 - 05.2023
Technical Consulting Engineer
Cisco
04.2020 - 09.2023
Bachelor of Science - Bachelor Of Science (B.S.): Computer Engineering
NC State University