Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fares Ashraf

Haw River,NC

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Consulting Engineer

Cisco
04.2020 - 09.2023
  • Collaborated with cross-functional teams to deliver high-quality products on time and within budget constraints.
  • Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and enhancing system stability.
  • Developed innovative strategies for process improvement, resulting in significant cost savings for clients.
  • Developed comprehensive incident response plans for effective cyber attack management and recovery.
  • Mentored junior engineers on best practices while guiding them through challenging projects.
  • Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
  • Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
  • Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
  • Analyzed [Type] solutions proposed to meet diverse business requirements.
  • Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
  • Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
  • Reduced incident response times through the development of comprehensive escalation procedures and protocols.
  • Coordinated incident response efforts, mitigating disruptions and restoring normal operations swiftly after unexpected events or emergencies occurred on the concourse area.

Software Development Mentor

TutorMe
09.2022 - 08.2023
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.

Software Quality Assurance Engineer

P.I Industries
09.2022 - 05.2023
  • Developed and executed QA test cases, scripts and procedures for automated software maintenance.
  • Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
  • Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
  • Designed, executed and maintained automated test scripts for in-project deployment.
  • Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
  • Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
  • Participated in root cause analysis investigations following critical defects or incidents to prevent future occurrences through improved processes or system changes.

Education

Bachelor of Science - Bachelor Of Science (B.S.): Computer Engineering

NC State University
Raleigh, NC
07.2024

Skills

  • Customer Support
  • Business Analysis
  • Network Engineering
  • Software Development
  • Machine Learning
  • Information Security
  • Big Data Analytics
  • API Development
  • Hardware Configuration
  • DevOps Practices

Certification

CCNA Certifications by Cisco

Timeline

Software Development Mentor

TutorMe
09.2022 - 08.2023

Software Quality Assurance Engineer

P.I Industries
09.2022 - 05.2023

Technical Consulting Engineer

Cisco
04.2020 - 09.2023

Bachelor of Science - Bachelor Of Science (B.S.): Computer Engineering

NC State University

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Fares Ashraf