Summary
Overview
Work History
Education
Skills
Timeline
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FARGIE CARSON

CHICAGO,IL

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excels in calendar management, scheduling, data entry and database administration.

Overview

15
15
years of professional experience

Work History

Residential Membership Coordinator (Contractor)

International Sanitary Supply Association
Rosemont, IL
10.2019 - 08.2022
  • Performed administrative tasks as assigned, including, but not limited to answering incoming calls, emails, and communications from members and prospective members of the Association
  • Generated membership renewals and new memberships through phone campaign, direct mailings, referrals, etc
  • Supported membership renewal cycle: mailed renewal packages; coordinated follow-up mailings and email notifications
  • Conducted regular courtesy calls to new and existing members
  • Prepared prospect material for recruitment of new members and coordinated mailings
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Provided education and event support
  • Responded to inquiries from members and nonmembers on association activities and programs
  • Updated and maintained member records; researched and identified prospective members
  • Resolved problems, improved operations and provided exceptional service

HEDIS Medical Records Clerk for BCBS

Aerotek, Inc
Chicago, IL
01.2019 - 05.2019
  • Input data into computer programs and filing systems.
  • Maintained database for storage and retrieval of medical records.
  • Utilized Quality Spectrum Hybrid Reporter (QSHR) software to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments
  • Applied effective time management techniques to meet tight deadlines

Administrative Assistant

Smith & Thomas Funeral Home, Inc
Chicago, IL
06.2017 - 11.2017
  • Discussed pre-arranged funeral options and explained pricing to clients
  • Developed and updated database to track, analyze, and report on performance and sales data
  • Insurance verification and death claims submission
  • Managed filing system, entered data and completed other clerical tasks
  • Liaised between clients and vendors and maintained effective lines of communication
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions
  • Communicated with insurance companies to secure death benefits for payment of services
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members
  • Organized and detail-oriented with strong work ethic

Executive Assistant

Morgan Stanley Investment Management
Chicago, IL
11.2005 - 10.2016
  • Managed complex executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Managing Directors, Executive Directors and Vice Presidents
  • Submitted travel expenses and reimbursements for executive team and senior management group
  • Handled information of confidential nature such as correspondence, contracts, memos, reports and personal information
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Organized and coordinated conferences and monthly meetings
  • Handled confidential and sensitive information with discretion and tact
  • Facilitated onboarding for incoming office staff
  • Created and maintained org chart
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Managed mail both incoming and outgoing correspondence, email and faxes
  • Filed paperwork and organized computer-based information

Education

H. S. Diploma -

Jones Commercial H. S. of Business And Commerce
Chicago, IL
06.1984

Skills

  • Verbal and Written Communication
  • Member Services and Support
  • Administrative and Office Support
  • Microsoft Office
  • Data Entry Documentation
  • 10-Key Proficiency
  • Customer Service
  • Calendar Management
  • Self Starter
  • Complex Problem-Solving
  • Insurance Eligibility Verifications
  • Records Management
  • Proofreading
  • Recordkeeping

Timeline

Residential Membership Coordinator (Contractor)

International Sanitary Supply Association
10.2019 - 08.2022

HEDIS Medical Records Clerk for BCBS

Aerotek, Inc
01.2019 - 05.2019

Administrative Assistant

Smith & Thomas Funeral Home, Inc
06.2017 - 11.2017

Executive Assistant

Morgan Stanley Investment Management
11.2005 - 10.2016

H. S. Diploma -

Jones Commercial H. S. of Business And Commerce

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FARGIE CARSON