Fargol Rezaei Dashti
Renton,wa
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Advisor
Walker's Renton Subaru
05.2023 - 03.2024
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Retail Sales Assistant
Nordstrom
05.2022 - 11.2023
- Manage orders, Sell designer shoes, Give great Customer service
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
Hostess/Server
Rumi Restaurant
06.2021 - 08.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Lindbergh Senior High School
Renton, WA06.2023
Skills
- On time
- Hard worker
- Communication skills
- Problem solving skills
- Teamwork skills
- Listening Skills
- Records Maintenance
- Complaint resolution
- Service Estimates
- Work Order Management
Certification
Certificate Name
Accomplishments
- Achievements/Tasks
Pitch
Short and engaging pitch about yourself.
Personal Information
Title: Professional Title
Hobbies and Interests
Interest Interest
Projects
Project Name
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Walker's Renton Subaru
05.2023 - 03.2024
Retail Sales Assistant
Nordstrom
05.2022 - 11.2023
Hostess/Server
Rumi Restaurant
06.2021 - 08.2022
High School Diploma -
Lindbergh Senior High School
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