Farha Khoja

Delivered trauma-informed psychotherapy utilizing EMDR, parts work, structural dissociation, and expressive arts to address diverse mental health issues.

• Defined user personas and user stories to guide product development and ensure user-centric design.
• Gathered feedback from stakeholders, customers, and other teams in order to refine product design.
• Defined the product vision, strategy, and roadmap in alignment with company goals.
• Maintained documentation related to the product lifecycle such as release notes, bug reports, and feature requests.
• Partnered with UX and UI teams to design intuitive interfaces that increased customer satisfaction ratings.
• Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
• Analyzed current processes, identified areas of improvement, and implemented Agile methodology to streamline operations.
• Integrated multiple data sources into one unified view using views or joins in SQL queries.
• Integrated third-party APIs into existing systems for improved functionalities.

• Partnered with software development team to design custom applications and trackers to meet client needs.
• Managed risks and resolved issues that affected product scope, schedule, and quality.
• Developed process documentation related to the product life cycle management.
• Monitored performance metrics post-release to evaluate success of new features or products.
• Collaborated with development teams to ensure successful delivery of products.
• Gathered and prioritized product requirements from stakeholders.
• Conducted market research to understand customer needs and preferences.
• Performed QA testing of new features prior to their release into production environment.
• Developed user stories, acceptance criteria, and mockups for new features.

• Conducted stakeholder interviews to understand user needs and preferences.
• Collaborated with IT teams on the development of applications based on business requirements.
• Performed root cause analysis to determine underlying issues in complex problems.
• Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
• Created data flows to illustrate the flow of information between various stakeholders.