Farham Khaliqi
San Jose,CA
Summary
Dedicated and focused professional; able to prioritize, strategize, multi-task and follow through to achieve goals. Detail oriented professional with great ability to work in a fast-paced environment and good organizational skills. Seeking a challenging position to exercise current skills while gaining new and exciting work experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager/Estimator
Rick's Body And Paint
05.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Worked with customers to arrange vehicle inspections.
- Responsible for determining level of loss for each case and deciding on compensation for client.
- Documented all findings in concise reports.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Determined salvage value on total loss vehicle, including recreational vehicles.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented vehicle damage and submitted photographs and depth reports to claims department for effective processing.
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Carried out day to day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Hardware Technician
Google
03.2020 - 01.2021
- Provide procurement, inventory management, asset management, distribution, and logistics services for pre-market consumer electronics across the globe
- Imaged and configured laptops and tablet PCs
- Help perform software reworks (e.g., imaging devices to different builds, wipe data, rewrite system hardware ID's, troubleshooting operation systems, networking
- Responsible for cleaning and logging laptops into Access Database and returning laptops to stock for availability
- Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support resolving support tickets on device issues
- Utilize customer service skills and ensure proper recording, documentation, and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services
- Conducted daily inspections on computers, peripherals, printers, workstations, network devices such as hubs and routers as well as all telephones to ensure compliance with different security standards
- In all situations give the utmost importance to customer satisfaction by providing a high level of technical expertise with a friendly attitude
- Coordinated, documented shipping requests and incoming devices to location, assigning and coordinating tasks.
- Enhanced system performance by conducting thorough hardware diagnostics and implementing necessary upgrades.
- Reduced downtime by performing timely maintenance on computer hardware systems.
- Improved customer satisfaction by providing efficient technical support for hardware-related issues.
- Streamlined the troubleshooting process with detailed documentation of hardware problems and resolutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Collaborated with other departments to identify and solve software issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Enterprise Engineering
Facebook
11.2017 - 07.2019
- Operation team who supports teams in IT
- Responsible for problem management of trending issues that impact people working at FB and production engineering for support
- Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that Facebook utilize
- Delivering excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness
- Analyze multiple project plans and other available data and provide options and recommendations
- Collaborating in communicating as a group to give efficient feedback.
- Optimized network performance by implementing enterprise-wide system upgrades and maintenance procedures.
- Collaborated with cross-functional teams for the successful completion of large-scale projects, ensuring timely delivery and optimal functionality.
- Provided technical support to end-users, resolving complex issues in a timely manner while maintaining high customer satisfaction ratings.
- Implemented monitoring solutions to proactively identify potential issues, enabling faster response times and minimizing disruptions.
- Created detailed documentation for system configurations, processes, and troubleshooting guides, improving internal knowledge sharing efforts among team members.
- Collaborated with cross-functional teams to develop and implement process changes.
- Established clear communication channels between IT departments across multiple sites to improve collaboration efforts on large-scale projects or incident resolution tasks.
Education
AA Degree -
Evergreen Valley College
San Jose, CA05.2013
Skills
- Microsoft Office
- Outlook
- Leadership
- Multitasker
- Organized
- Identifying and managing risks
- Leadership skills and navigating team dynamics
- Project management
- Technical Troubleshooting
- Hardware and software installation
- Technical Analysis
- Computer Hardware Troubleshooting
- Problem solving mobile devices troubleshooting
- Linux
- Knowledge of multiple operating systems
- Data Entry Claims investigations
- Fraud detection knowledge
- Making decisions
- Claims handling
- Auto damage appraisal
- Customer service expertise
- Claims process explanation
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
- Insurance regulations knowledge
- Risk Assessment
- Policy investigations
- Insurance policy coverage knowledge
- Efficient and Detail-Oriented
- Document and Records Management
- Time Management
- Body shop knowledge
- Vehicle inspections
- Effectively communicating verbally & in writing
- Highly motivated
- Auto component understanding
- Total loss knowledge
Accomplishments
- Google IT Support Professional Certificate, 08/2020, 02/2021, Encryption, Algorithms, Techniques, Debugging, Customer Service, Network Protocols, Cloud Computing, Binary Code, Customer Support, Command-Line, Network Security, and System Administration
- Google Project Management Certificate, 08/2020, 02/2021, Estimating time and budgets, Running effective meetings and managing stakeholders, Identifying and managing risks, Applying Agile and Scrum frameworks, Leadership skills and navigating team dynamics
Certification
I-CAR CERTIFIED
Timeline
Office Manager/Estimator
Rick's Body And Paint
05.2021 - Current
Hardware Technician
Google
03.2020 - 01.2021
Enterprise Engineering
Facebook
11.2017 - 07.2019
AA Degree -
Evergreen Valley College
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