Aleena Awan
Cary,NC
Summary
Highly-motivated Patient Care Coordinator with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Reverification Specialist/Case Manager
Mercalis
11.2023 - Current
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Facilitated communication between clients and other service providers.
Patient Care Coordinator/Administrative Assistant
RTP Cosmetic & Family Dentistry
05.2022 - 10.2023
- Compiled and maintained medical charts and reports in digital databases
- Explained policies, procedures, and services to patients
- Verified patients' insurance and payment methods during admissions or check-in
- Obtained informed consent and payment documentation, ensuring accurate filing
- Provided administrative support for patient care staff, including scheduling appointments and inputting patient data
- Managed accounts receivables, processing insurance checks and virtual payments.
Medical Office Assistant/Administrative Assistant
Cary Orthopedics & Spine Specialist
04.2021 - 05.2022
- Managed physician calendar, efficiently scheduling patient appointments and procedures
- Provided excellent customer service by answering phone calls, assisting with inquiries, and granting access to medical personnel
- Maintained accurate and confidential patient files in compliance with regulatory mandates
- Confirmed patient information, collected copays, and verified insurance coverage.
Dental Office Assistant/Receptionist
MSmiles
04.2020 - 05.2021
- Documented detailed patient records, including procedures performed and notes, to ensure comprehensive and accurate charts
- Entered patient data into the dental records system while strictly adhering to confidentiality rules to protect patient privacy
- Gathered and reviewed patient records and health history, facilitating accurate patient assessments, diagnoses, and treatment planning for dentists.
Education
High School Diploma -
Panther Creek High School
Cary, NC06.2017
Skills
- CPR Certified
- Accounts Receivable
- Patient Care Coordination
- HIPAA/OSHA Compliant
- Database Search and Data Entry
- Time Management
- Self-Motivation
Timeline
Reverification Specialist/Case Manager
Mercalis
11.2023 - Current
Patient Care Coordinator/Administrative Assistant
RTP Cosmetic & Family Dentistry
05.2022 - 10.2023
Medical Office Assistant/Administrative Assistant
Cary Orthopedics & Spine Specialist
04.2021 - 05.2022
Dental Office Assistant/Receptionist
MSmiles
04.2020 - 05.2021
High School Diploma -
Panther Creek High School