Summary
Overview
Work History
Education
Skills
Boxing, Drawing and Reading.
Languages
Timeline
Generic

Farhan Majeed

San Francisco,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Software Engineer

IMuhandis Solutions Pvt Limited
06.2017 - 10.2019
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.
  • Integrated third-party tools and components into applications.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Collaborated with clients to define solution requirements.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.

Customer Service Representative

Amazon
08.2020 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

General Manager

Popeyes
09.2022 - 08.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

Master of Science - Information Technology Project Management

Indiana Wesleyan University
Marion, IN
04.2024

Bachelor of Science - Engineering

St Mary’s Engineering College
Hyderabad, India
06.2021

Associate of Science - Science, Technology, And Society

Narayana Junior College
Santos’s Nagar, Hyderabad, India
04.2015

High School Diploma -

Vikas High School
Edi Bazar, Hyderabad, India
06.2013

Skills

  • Microsoft Excel
  • Active Listening
  • Freight Operations
  • Sales Expertise
  • Order Fulfillment
  • Account Management
  • Stocking and Replenishing
  • Staff Training
  • Business Development Understanding
  • Customer Relations
  • Lead Generation
  • Money Handling Abilities
  • Issue Resolution
  • Research and Development
  • Advanced Computer Programming

Boxing, Drawing and Reading.

Boxing: Boxing is a challenging sport that enhances my physical and mental health. It's a fantastic technique for me to raise my stamina, power, agility, and coordination. Boxing also calls for discipline, hasty decision-making, and strategic thinking. It helps me relieve tension and build self-confidence in addition to being a kind of exercise.


Reading: Reading is a wonderful hobby that expands my knowledge, improves my vocabulary, and stimulates my imagination. Whether I enjoy fiction, non-fiction, or a mix of genres, reading exposes me to different perspectives and ideas. It's a great way for me to relax, unwind, and escape into different worlds without leaving my seat.


Drawing: Drawing is a creative outlet that allows me to express myself visually. It can be therapeutic and meditative, providing me with a space to focus my mind and channel my emotions into my artwork. Drawing is a hobby for personal enjoyment, and I sometimes choose to share my creations with others. It's a skill that I can continuously improve over time.

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Elementary

Timeline

General Manager

Popeyes
09.2022 - 08.2023

Customer Service Representative

Amazon
08.2020 - 09.2023

Software Engineer

IMuhandis Solutions Pvt Limited
06.2017 - 10.2019

Master of Science - Information Technology Project Management

Indiana Wesleyan University

Bachelor of Science - Engineering

St Mary’s Engineering College

Associate of Science - Science, Technology, And Society

Narayana Junior College

High School Diploma -

Vikas High School
Farhan Majeed