Farhan Yar Khan

• Managed high-volume inbound calls, ensuring customer satisfaction through effective communication and problem resolution.
• Conducted quality assurance reviews to maintain service standards and provide constructive feedback to team members.
• Developed comprehensive knowledge of product offerings, enabling accurate information dissemination to customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.
• Managed high-volume inbound calls, maintaining composure and professionalism under pressure.

• Front Desk Manage the appointment book, schedule new appointments, and confirm existing ones
• HIPPA Certified training
• Assisted in the onboarding process for new clients, establishing rapport quickly through thorough account familiarization and demonstrating commitment to their success.
• Delivered exceptional customer service by promptly responding to inquiries, addressing concerns, and providing relevant information as requested.
• Streamlined internal processes for increased efficiency in managing client information and project deliverables.
• Managed multiple client accounts, effectively prioritizing tasks to meet deadlines and achieve desired results.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Managed schedules, accepted time off requests, and found coverage for short shifts
• Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities
• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
• Took on additional job duties during unexpected backlog Trained new team members by relaying information on company procedures and safety requirements
• Adapted plans and adjusted equipment to maintain high standards of functionality and safety
• Participated in cross-functional team-building activities
• Evaluated employee skills and knowledge regularly, trained, and pinpointed their areas of improvement
• Worked with different stations to provide optimal coverage and meet production goals
• Coached team members in techniques necessary to complete job tasks
• Conducted interviews to ensure a suitable person joined the team.

Started as "Assistant Application Analyst" in 2015

• Tickets Handling of everyday tasks (learning curve)
• Case Creation for development teams informing them about
  the issue in the Application Client Training on different aspects of Application understanding.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

Promoted to "Application Analyst" in 2017

• Work Distribution to recruits.
• Report understanding & building Scanners, printers/label and sigpad troubleshooting.
• Understanding of technical issues.
• Clients training on reports module.

Promoted to "Senior Application Analyst" in 2019

• Approval of cases made by other team members.
• Ad hoc reports understanding Client training on Ad hoc reports (have held more than 100 sessions of IZENDA reporting tool) IZENDA issue understanding &troubleshooting

Promoted to Project Coordinator in Oct. 2019

• To cater to the needs of one of the biggest clients of CureMD and understand & minimize every challenge in their way. Oversaw onboarding and mentorship, planned and executed meetings, and developed project documentation.
• Provided technical direction on Reports projects and initiatives to other engineers, designers, and technicians.
• Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. Kept projects on schedule by managing deadlines and adjusting workflows as needed.
• Coordinated presentations for customers and project members, progress and results, keeping all entities well- informed of milestones and goals.
• Tracked all hours and expenses to keep the project on task. Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. Built strong relationships with internal and external clients and discussed strategies, initiatives, and events promoting products and services. Communicated with members outside my team to keep the project on schedule.
• Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
• Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.

• Achieved and consistently exceeded quota through product and service promotion during routine calls
• Offered advice and assistance to customers, paying attention to special needs or wants
• Maintained customer satisfaction by addressing customer needs and resolving concerns
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Promoted available products and services to customers during service calls
• Responded to customer requests for products, services, and company information
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Developed highly empathetic client relationships and earned a reputation for exceeding service standards.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.