Summary
Overview
Work History
Education
Skills
Languages
Timeline

Farhana Meem

Queens,NY

Summary

Dynamic Sales Associate with proven expertise at Salesman, excelling in customer engagement and relationship building. Recognized for boosting sales revenue through exceptional service and effective suggestive selling techniques. Skilled in cash register operation and teamwork, consistently enhancing store performance while fostering a positive environment. Committed to achieving sales goals and delivering outstanding customer experiences.

Overview

3
3
years of professional experience

Work History

Sales Associate

Salesman
06.2022 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor Of Administration - Business

BMCC, 199 Chambers Street. New York 10007

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Sales expertise
  • Sales training
  • Sales development
  • Inventory control
  • Merchandise display
  • Sales goals attainment
  • Negotiation tactics
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Outgoing personality
  • Relationship building
  • Customer engagement
  • Positive and professional
  • Hospitality and accommodation
  • Excellent communication skills
  • Retail merchandising expertise

Languages

English
Professional Working
Bengali
Professional Working
Hindi
Full Professional
Urdu
Full Professional
Spanish
Elementary

Timeline

Sales Associate - Salesman
06.2022 - 04.2025
BMCC - Bachelor Of Administration, Business

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Farhana Meem