Farheen Mumtaz
Dallas,TX
Summary
Adept at driving operational excellence, I saved Kelly OCG over $10,000 through meticulous benefits package negotiations. My collaborative efforts across departments and keen focus on customer relations and management collaboration have significantly boosted employee satisfaction and efficiency. My expertise in quality assessment and documentation management underpins my track record of fostering positive workplace environments and streamlining processes.
Overview
11
11
years of professional experience
Work History
Benefits Outsourcing Specialist
Kelly OCG
09.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Educated employees on benefits plans, including medical, dental, vision, life and disability benefits, to help them make informed decisions
- Researched new benefits packages and successfully negotiated pricing to save the company more than $10,000
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Increased efficiency by automating routine tasks with software solutions.
- Open enrollment
- Benefits administration
- Employee relations
- Data entry
- Cost analysis
- Communication
- Time management
- Presentation
Branch Office Administrator
Kelly OCG
12.2021 - 12.2024
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Conducted performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for growth opportunities.
- Managed employee databases, joining formalities, and background checks.
- Maintained financial entries in portals like Cornerstone, Vertafore, and Sircon.
- Handled day-to-day personnel and general administrative activities.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
Speaker/Orator (Department In-charge)
Icna Sisters Wing U.s.a
01.2022 - 08.2024
- Offered post-event consultations for organizations, providing recommendations to improve future events based on audience feedback and engagement metrics.
- Leveraged personal stories and experiences to establish connection with audience and enhance relatability of presentations.
- Collaborated with other speakers and professionals to exchange ideas and strategies for more effective public speaking.
- Prepared meticulously for each speaking engagement, ensuring thorough knowledge of subject matter and audience expectations.
Senior HR Coordinator(Employee Relations)
Sapeare Technologies Pvt Ltd
12.2013 - 10.2014
- Supported diversity initiatives through creating inclusive hiring practices and fostering a culture of respect within the organization.
- Managed company-wide recognition programs to boost morale and foster a positive work environment.
- Spearheaded talent acquisition efforts to attract top talent in a competitive job market by attending job fairs, networking events, and leveraging online platforms.
- Successfully negotiated competitive benefits packages with vendors, ensuring employee wellness and cost effectiveness.
- Improved overall employee satisfaction through conducting regular surveys and addressing concerns proactively.
- Conducted employee satisfaction surveys and managed end-to-end background verification processes.
- Coordinated induction programs, orientation plans, and training initiatives.
- Maintained and updated HR files, MIS reports, and employee databases.
Education
MBA - MBA in Planning & Business Entrepreneurship
ISBE
Skills
- Customer Relations
- Management collaboration
- Quality Assessment
- Documentation Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Outsourcing Specialist
Kelly OCG
09.2024 - Current
Speaker/Orator (Department In-charge)
Icna Sisters Wing U.s.a
01.2022 - 08.2024
Branch Office Administrator
Kelly OCG
12.2021 - 12.2024
Senior HR Coordinator(Employee Relations)
Sapeare Technologies Pvt Ltd
12.2013 - 10.2014
MBA - MBA in Planning & Business Entrepreneurship
ISBE
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