Farheen Shahzadi
Acworth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Quality Specialist
The Midtown Group
2024.01 - 2024.04
- Ensure the accuracy and completeness of data entered into system by performing regular quality checks and verification procedures.
- Maintain quality standards for data entry processes to ensure accuracy and compliance with organizational guidelines and regulations.
- Identify and rectify any data entry errors or promptly to maintain data reliability.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency.
Senior Fraud Investigator
Discover
2022.02 - 2022.11
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to identify best practices for determining fraud.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Served as primary contact for fraud claim inquiries.
Paralegal Specialist
Small Business Administration
2020.10 - 2021.11
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Maintained contract database with relevant information for categorization and easy access.
- Coordinated subpoena services and other support activities for legal office.
- Investigated potential copyright infringements and trademarks as part of ongoing litigation support.
Paralegal
Herman Legal Group LLC
2019.07 - 2020.02
- Organized exhibits for trial by preparing materials and supporting documentation.
- Interviewed clients and obtained vital case information to support associates.
- Prepared clients for appointments, depositions and testimony.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
Paralegal Practicum
McFadden Bushnell LLC
2019.01 - 2019.03
- Organized exhibits for trial by preparing materials and supporting documentation.
- Coordinated subpoena services and other support activities for legal office.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Attended administrative hearings to provide viable information and identify additional actions needed.
Education
Certificate in Paralegal Studies -
Cuyahoga Community College
Cleveland, OH05.2019
Bachelor of Laws -
University of Punjab
Rawalpindi Pakistan09.2014
Bachelor of Commerce -
University of Punjab
Rawalpindi Pakistan09.2011
Skills
- Customer Service
- Critical Thinking
- Active Listening
- Adaptability
- Lexis Nexis
- Case Map
- Microsoft Office Suite
- Case Management
- Account Information Review
- Risk Level Determination
- Effective Communication
- Fraud Identification
- Dispute Resolution
- Conflict Resolution
- Loss Prevention
- Legal Research
- Activity Monitoring
- Fraud and Anomaly Analysis
- Transaction Review
- Attorney Support
- Litigation Support
- Criminal Law
- Risk Management
- Civil Law
- Office Administration
- Account Administration
- Legal Compliance
- Document Preparation
- Proofreading
- Team-Oriented
- Administrative Support
- Exceptional Writer
- Project Management
- Expertise in Legal Proceedings
- Case Summaries
- Subpoena Coordination
- Banking Regulations
- Loan Documentation
- Dependable and Responsible
- Credit Analysis
- Collections Management
- Oral and Written Communications
Timeline
Quality Specialist
The Midtown Group
2024.01 - 2024.04
Senior Fraud Investigator
Discover
2022.02 - 2022.11
Paralegal Specialist
Small Business Administration
2020.10 - 2021.11
Paralegal
Herman Legal Group LLC
2019.07 - 2020.02
Paralegal Practicum
McFadden Bushnell LLC
2019.01 - 2019.03
Certificate in Paralegal Studies -
Cuyahoga Community College
Bachelor of Laws -
University of Punjab
Bachelor of Commerce -
University of Punjab