Farhiya Musse
Rudolph Community Care
Savage,MN
1
Language
1
Certification
14
years of professional experience
Dedicated and compassionate human services professional with over nine years of experience supporting individuals with developmental disabilities, behavioral health needs, and complex behavioral challenges in residential and community-based settings. Skilled in crisis intervention, person-centered care, positive behavior support, staff collaboration, and 245D documentation. Recognized for strong leadership, effective communication, sound decision-making, and the ability to remain calm under pressure. Committed to developing staff, maintaining regulatory compliance, and delivering high-quality, person-centered services. This summary is grounded in your documented experience across crisis intervention, behavioral support, and residential services.
Work History
Crisis Intervention Specialist
2 Years 4 Months- Respond to behavioral and mental health crises while maintaining the safety of individuals served, staff, and the community.
- Utilize trauma-informed de-escalation techniques to effectively manage high-risk situations.
- Implement individualized behavior support plans while promoting dignity, independence, and person-centered care.
- Complete detailed incident reports, progress notes, medication documentation, and required documentation in accordance with agency policies and Minnesota 245D standards.
- Collaborate with supervisors, nurses, guardians, case managers, and interdisciplinary teams to ensure continuity of care.
- Model professionalism, teamwork, and effective communication during crisis response.
- Identify behavioral trends and communicate observations to improve quality of services.
- Maintain compliance with agency policies, licensing requirements, and best practices in residential services.
Account Manager - Escalations
4 Years 11 Months- Managed a high volume of customer accounts while delivering exceptional customer service and resolving complex service concerns.
- Served as a peer coach by mentoring new and existing team members, sharing best practices, and providing ongoing support to improve performance and confidence.
- Assisted with team leadership by helping facilitate daily operations, answering questions, and serving as a resource for coworkers.
- Collaborated with supervisors and cross-functional departments to resolve escalated customer concerns efficiently.
- Maintained accurate documentation while ensuring compliance with company policies and procedures.
- Built strong customer relationships through effective communication, active listening, and problem-solving.
- Recognized for professionalism, teamwork, and the ability to remain calm and solution-focused in high-pressure situations.
Member Service Representative
4 Months- Delivered exceptional customer service by assisting members with benefit questions, eligibility verification, and transportation coordination.
- Maintained accurate member records while ensuring confidentiality and compliance with company policies.
- Resolved member concerns through effective communication, problem-solving, and collaboration with internal departments
Behavorial Therapist
1 Year 3 Months- Implemented individualized treatment plans for children diagnosed with Autism Spectrum Disorder (ASD) using evidence-based behavioral interventions.
- Collected and analyzed behavioral data to monitor progress, identify trends, and support treatment recommendations.
- Collaborated with Board Certified Behavior Analysts (BCBAs), Lead Therapists, families, and interdisciplinary teams to ensure consistent implementation of treatment goals.
- Adapted behavioral interventions based on client progress and changing treatment needs while maintaining fidelity to individualized programming.
- Participated in clinical review meetings, staff trainings, and ongoing professional development to remain current on behavioral programming and best practices.
- Maintained accurate and timely documentation of client progress, behavioral data, and daily treatment activities.
- Built positive therapeutic relationships while promoting communication, independence, social development, and daily living skills.
- Supported clients in reducing challenging behaviors through positive reinforcement, behavior management strategies, and person-centered interventions. These responsibilities are consistent with the behavioral therapist duties described in your previous resumes.
Program Trainer
9 Months- Implemented Positive Behavior Support Plans (PBSPs) to promote skill development, independence, and quality of life for individuals receiving services.
- Assisted individuals in achieving goals outlined in their Individual Program Plans (IPPs) through person-centered support and individualized instruction.
- Provided direct support with daily living activities while promoting dignity, choice, and community inclusion.
- Maintained accurate and timely documentation, including daily progress notes, incident reports, health-related documentation, and other required records.
- Supported individuals in vocational training, employment preparation, and community-based work opportunities.
- Collaborated with families, supervisors, and interdisciplinary team members to ensure continuity of care and successful achievement of individual goals.
- Monitored individuals' health, safety, and overall well-being while responding appropriately to behavioral and medical needs.
- Built positive, professional relationships that fostered trust, independence, and meaningful community participation. These responsibilities align with the duties documented in your previous resume for this role.
Personal Care Assistant (PCA)
2 Years 4 Months- Assisted individuals with activities of daily living while promoting independence, dignity, and quality of life.
- Supported medication reminders, meal preparation, personal care, and household tasks based on individualized care plans.
- Monitored clients' health and safety while maintaining accurate documentation and communicating changes to appropriate team members.
Education
Associate of Arts - General Studies
Associate of Arts - General Studies
Skills
Leadership & Staff Development
Crisis Intervention & De-escalation
Positive Behavior Support (PBS)
Person-Centered Care
245D Compliance & Documentation
Incident Reporting & Documentation
Staff Training & Mentoring
Team Collaboration
Conflict Resolution
Problem Solving & Critical Thinking
Certification
- Certified ScrumMaster® (CSM) – Scrum Alliance
- IBM Introduction to Agile Development and Scrum
- CPR/First Aid Certification
- Medication Administration Certification
- CPI (Crisis Prevention Institute)
- Person-Centered Thinking Training
- DHS 245D Required Training
Languages
Somali
Native or Bilingual
Timeline
Crisis Intervention Specialist
Rudolph Community Care
2024.04 - CurrentRead More
Account Manager - Escalations
Comcast
2019.04 - 2024.03Read More
Member Service Representative
UCare Minnesota
2018.11 - 2019.03Read More
Behavorial Therapist
Minnesota Autism Center, MAC
2017.10 - 2019.01Read More
Program Trainer
Chrestomathy of Dakota County
2016.12 - 2017.09Read More
Personal Care Assistant (PCA)
United One Home Health Care, Minnesota Quality Care, Family Care Services
2013.01 - 2015.05Read More
Inver Hills Community College
Associate of Arts from General Studies
Read More
Anoka-Ramsey Community College
Associate of Arts from General Studies
Read More