Farhiyo Abdulle
Seattle,WA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Healthpoint Primary Care Clinic
05.2018 - 03.2024
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant Externship
Harborview Medical Center
04.2018 - 05.2018
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Part-time Interpreter
Universal Language Service
08.2013 - 05.2018
- Attended training programs to improve professional knowledge and interpretation skills.
- Stayed current on new expressions and cultural changes impacting language translation.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Developed strategies to perform accurate and consistent translations.
- Maximized quality control of translated documents.
- Translated website content from other languages to English.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted spoken and written languages other than English and vice versa.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Offered language instruction to help clients improve language skills.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Home-care Aide/Medication Aide
Brookdale Assisted Living
10.2016 - 12.2017
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered prescribed drugs to high-volume patient caseload.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Reported changes in patient status regarding drug therapy.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Operated automated dispensing systems proficiently, maximizing accuracy and efficiency in medication distribution.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Turned and repositioned patients to prevent bedsores.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored patient responses to medication to report adverse reactions quickly.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Cashier/Customer Associate
Walgreens
05.2012 - 09.2016
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Childcare Assistant
Dunia’s Family Home Childcare
02.2007 - 10.2017
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Implemented daily routines and activities to stimulate and engage children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Developed lessons and activities to promote children's physical and emotional development.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Logged information regarding naps, feedings, and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Interpreted for Somali -speaking parents and guardians
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Interpreted for Somali -speaking parents and guardians
- Drove bus to safely pick up and drop off children from homes and field trip locations.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Restocked supplies and personal hygiene products for use by students.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Designed monthly activity schedules to balance play, rest and learning time.
- Promoted learning and social development through structured and unstructured playtime.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
- Monitored children's progress and identified areas of improvement.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Read and told stories to promote and support overall language development.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
Education
Medical Assistant Certificate -
Seattle Central College
Seattle, WA05.2017
Medical Administrative Assistant Certificate -
Seattle Central College
Seattle, WA05.2015
High School Diploma -
Franklin High School
Seattle, WA06.2012
Skills
- Patient Scheduling
- Procedure Assistance
- Medical Terminology
- Patient-focused care
- Medical office administration
- HIPAA Compliance
- Patient Flow Management
- Phlebotomy
- Direct Patient Care
- Immunization Administration
- Complex Problem-Solving
- Specimens collection and processing
- Sterile technique
- Electronic Medical Records
- EMR / EHR
- Professionalism and Ethics
Languages
Somali
Native or Bilingual
Bantu/Mai Mai
Native or Bilingual
Timeline
Medical Assistant
Healthpoint Primary Care Clinic
05.2018 - 03.2024
Medical Assistant Externship
Harborview Medical Center
04.2018 - 05.2018
Home-care Aide/Medication Aide
Brookdale Assisted Living
10.2016 - 12.2017
Part-time Interpreter
Universal Language Service
08.2013 - 05.2018
Cashier/Customer Associate
Walgreens
05.2012 - 09.2016
Childcare Assistant
Dunia’s Family Home Childcare
02.2007 - 10.2017
Medical Assistant Certificate -
Seattle Central College
Medical Administrative Assistant Certificate -
Seattle Central College
High School Diploma -
Franklin High School
Similar Profiles
Junette ValcinJunette Valcin
Medical Assistant at primary Medical care center &Urgent care ClinicMedical Assistant at primary Medical care center &Urgent care Clinic
Inna FeskovaInna Feskova
Registered Dental Assistant at Healthpoint Community ClinicRegistered Dental Assistant at Healthpoint Community Clinic
PARMINDER KAURPARMINDER KAUR
Medical Office Assistant at Healthpoint Medical ClinicMedical Office Assistant at Healthpoint Medical Clinic