Farhiyo Hassan
Lexington,NE
Summary
Dedicated and versatile professional with over five years of banking experience, coupled with extensive proficiency as an interpreter. Proven ability to navigate challenging situations with patience and deliver effective solutions. Skilled in multitasking, rapid learning, and cross-cultural communication, with a keen awareness of cultural sensitivities. Committed to leveraging these diverse skills to contribute meaningfully to a dynamic organization.
Overview
9
9
years of professional experience
Work History
HR Advisor: Tier 1 Representative
Tyson Foods
Lexington, NE
08.2022 - Current
- Provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology workday, ASKHR), chat and phone support
- First point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests
- Assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items
- Monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership
- Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
- Review and update of key business processes and general master data components
- Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.
Medical Somali Interpreter
Lexington Regional Health Center
Lexington, NE
07.2020 - 07.2023
- Interpretation, translation, Conduit, Culture Broker/Coach, Clarifier, Advocate| education patient on unknown diseases, educated health professionals on cultural beliefs, register existing & new patients'.
Personal Banking Representative
Great Western Bank
Lexington, NE
12.2016 - 07.2020
- Manages Both New Customers and Existing Customers
- Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities
- Handle routine transactions
- Help customers with account related requests, such as deposits, withdrawals, transfers
- Translation and interpretation; Somali.
Interpreter
WIC- Community Action Partnership
Lexington, NE
01.2015 - 08.2016
- Interpretation & translation
- Filing files
- Greeting clients and guiding them to the correct area
- Mailing and calling for reminder appointments.
Education
University of Nebraska in Kearney
Skills
- HR systems & processes
- Service Now technology workday
- ASKHR
- Data entry
- Review of key business processes
- Strong written and oral communication skills
- Good listening skills
- Time management
- Leadership coaching
- Diversity and Inclusion
- Teamwork and interpersonal skills
- Bilingual (Somali)
- Problem solving
- Computer skills (Microsoft Word, Excel, PowerPoint, Outlook, OneDrive, OneNote)
- Workforce Planning
- Benefits Administration
- Employee engagement
- Organizational Development
- Mentoring Programs
- Optimizing performance
Volunteer Experience
- Non-profit organization (Midwest Community Center)
- Psychosocial Focus Group (Research)
Accomplishments
- National Society of Leadership and Success
- Certificate Medication Aide (CMA)
Timeline
HR Advisor: Tier 1 Representative
Tyson Foods
08.2022 - Current
Medical Somali Interpreter
Lexington Regional Health Center
07.2020 - 07.2023
Personal Banking Representative
Great Western Bank
12.2016 - 07.2020
Interpreter
WIC- Community Action Partnership
01.2015 - 08.2016
University of Nebraska in Kearney
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