Farhiyo Hirsi

● Develop and implement security protocols and procedures for global operations

● Conduct regular threat assessments, risk analysis, and vulnerability assessments to identify and mitigate potential security risks

● Lead incident response and crisis management efforts, including coordinating with cross-functional teams and external stakeholders

● Provide guidance and training to employees on security best practices and protocols

● Manage security vendor relationships and ensure compliance with contractual agreements

● Kept records of customer interactions, processed customer accounts and filed documents.

● Collaborated with the team to quickly resolve customer complaints with appropriate action.

● Patrol assigned post on foot or mobile vehicle to maintain visibility and observe possible unusual activity

● Recognizes and reports safety concerns, security breaches, and unusual circumstances both verbally and in writing via Incident Reports or email

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Maintained the front desk and reception area in a neat and organized fashion.
• Designed electronic file systems and maintained electronic and paper files.
• Served as central point of contact for all outside vendors needing to gain access to the building.
• Planned meetings and prepared conference rooms.
• Wrote reports and correspondence from dictation and handwritten notes.
• Maintained an up-to-date department organizational chart.
• Dispersed incoming mail to correct recipients throughout the office.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Created PowerPoint presentations used for business development.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Posted open positions on company and social media websites.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Created weekly and monthly reports and presentations.
• Properly routed agreements, contracts and invoices through the signature process.
• Received and distributed faxes and mail in a timely manner.
• Received and screened a high volume of internal and external communications, including email and mail.
• Cooperated with motor clubs, DPS, and Police departments to resolve billing issues.
• Managed daily office operations and maintenance records of wreckers and heavy duty equipment.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Dispatched drivers to impounds and /or accidents; while providing them with the accurate directions.
• Entered tow tickets daily into Tow Program. This program kept track of each driver, the number of tows they performed and the amount of time it took each of them to arrive, hook and clean up and return to the impound lot. It also kept track of their commission and which motor club was responsible for the cost of the tow.
• Dispatched from home at night four times a week.
• Released cars to the proper owner both during business hours as well as after hours.
• Maintained accurate employee records, making changes when needed.
• Paid quarterly taxes.
• Notified automobile owners of mechanics and/or regular liens on abandoned vehicles, informing them of all charges due including storage.
• Skip traced vehicles that were contracted for repo.
• Ordered parts for mechanics.
• Kept inventory stocked such as; oil,transmission fluid, hydraulic hoses and fluid, brake fluid, miscellaneous light bulbs and hoses.
• Placed ads in Times Record News and Craigslist for experienced mechanics and wrecker drivers, as well as conducted the interviews.
• Ran DMV searches for stolen automobiles.