Farhiyo Hirsi
Seattle
Summary
Dedicated security professional with over seven years of diverse experience in high-pressure environments-including GSOC operations at Amazon and on-site security services. Proven track record in risk management, incident reporting, crisis response, and investigations, complemented by strong concierge-level customer service skills from hospitality roles. Holds a valid Washington Guard Card and committed to upholding core values of integrity, vigilance, and excellence. Adept at de-escalation, access control, and rapid decision-making in emergency situations.
Overview
11
11
years of professional experience
Work History
Security Executive Protections
Microsoft
05.2024 - Current
- Provide close protection and secure travel support for executives during on-site, off-site, and global movements.
- Conduct threat assessments, route planning, and risk evaluations prior to all movements or events.
- Maintain constant situational awareness and monitor for security risks, persons of interest, or unusual activity.
- Execute access control, perimeter security, and secure-zone management at corporate locations, residences, and event venues.
- Coordinate with GSOC, law enforcement, and internal Microsoft security teams to ensure seamless operations.
- Respond quickly to emergencies, incidents, or medical situations with calm, professional judgment.
- Write accurate, detailed incident reports and maintain confidentiality at all times.
- Utilize security technology, communication systems, and surveillance tools to support mission objectives.
- Escort executives discreetly while maintaining a low-profile protective posture.
- Support event security planning, credentialing, crowd management, and contingency operations.
Host (Concierge-Level Service)
Relude
01.2015 - Current
- Greeted and assisted guests in a high-volume hospitality environment, ensuring a welcoming and professional atmosphere.
- Managed reservations and seating arrangements while maintaining exceptional customer service under pressure.
- Developed strong communication and problem-resolution skills, which translate well into security and client-facing roles.
Market Investigator
Nordstrom
01.2024 - 05.2024
- Conduct detailed investigations and market research to identify operational inefficiencies and security risks in retail environments.
- Prepare comprehensive reports and dashboards for senior management, contributing to improved decision-making and risk mitigation.
- Coordinate with cross-functional teams to support process improvements and enhance overall security measures.
GSOC Operator
Amazon
01.2017 - 01.2024
- Monitored global security operations in a fast-paced GSOC environment, identifying potential threats and ensuring rapid incident response.
- Maintained detailed incident logs and produced timely investigative reports for internal review.
- Collaborated with various teams to implement and refine standard operating procedures, contributing to continuous process improvement.
- Assisted with access control, CCTV review, and alarm monitoring to maintain a secure operational environment.
Security Guard
Security Industry Specialist
10.2016 - 10.2017
- Provided on-site security services, performing regular risk assessments and ensuring compliance with safety protocols.
- Responded to incidents, de-escalated tense situations, and prepared detailed reports documenting occurrences and actions taken.
- Supported investigations and collaborated with team members to refine security procedures and maintain a safe environment for clients.
Skills
- Risk Management
- Incident Response
- Crisis Response
- De-escalation
- Emergency Planning
- Investigations
- Reporting
- CCTV Monitoring
- Access Control Systems
- Alarm Response Procedures
- Customer Service
- Interpersonal Skills
- Written Communication
- Verbal Communication
- Microsoft Office Suite
- Security Monitoring Tools
- Physical Agility
- Mental Agility
- Decision-Making
Timeline
Security Executive Protections
Microsoft
05.2024 - Current
Market Investigator
Nordstrom
01.2024 - 05.2024
GSOC Operator
Amazon
01.2017 - 01.2024
Security Guard
Security Industry Specialist
10.2016 - 10.2017
Host (Concierge-Level Service)
Relude
01.2015 - Current