Summary
Overview
Work History
Education
Skills
Timeline
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Faria Zaman

The Bronx,NY

Summary

Proven leader and efficient problem-solver, adept in time management and customer service, with a track record of enhancing customer satisfaction and profitability at Mega Deals. Skilled in teamwork and collaboration, consistently meeting financial targets through strategic planning and strong supplier relationships. Achieved significant improvements in operational efficiency and customer loyalty. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Sales Associate

Brooklyn Volkswagen
07.2024 - Current
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Manager of Operations

Mega Deals
01.2020 - 05.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

Cashier

Mega Deals
01.2016 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased sales of promotional items by informing customers about current offers.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

BBA - Finance And Banking

National University
Dhaka 1205,Bangladesh
09.2010

High School Diploma -

Ideal- School And College
Dhaka 1000 ,Bangladesh
09.2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Listening Skills

Timeline

Sales Associate

Brooklyn Volkswagen
07.2024 - Current

Manager of Operations

Mega Deals
01.2020 - 05.2024

Cashier

Mega Deals
01.2016 - 01.2020

BBA - Finance And Banking

National University

High School Diploma -

Ideal- School And College
Faria Zaman