Farid Cloutier
Annandale,VA
Summary
Result-oriented, dedicated professional with extensive experience in the restaurant and hospitality industry. Experienced in operation management,sales, budget development, staffing and cost control. Adept at communicating effectively with customers, vendors and staff. As well as exceptional organizational and planning skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Roti Modern Mediterranean Grill
Vienna, VA
05.2018 - 02.2022
- Prepared and maintained inventory records.
- Conducted annual performance reviews.
- Identifies talent both internally and externally. Interviews, hires and on-boards new Team Members, with the intention of finding future leaders. Ensures a deep bench of talent for current and future growth
- Trains and develops Team Members through one-on-one discussions, performance evaluations, and shoulder-to-shoulder education so they excel in their current role and are prepared for future career opportunities
- Motivates, inspires, and constantly challenges the team to achieve at their highest level
- Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation
- Remains highly visible on a daily basis, managing and supporting all members of the team
- Promotes excellent guest service and handles guest concerns in a prompt and professional manner.
- Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes
- Ensures restaurant equipment is properly maintained and safely operated
- Ensures that safety and security standards are emphasized and adhered to, and that Team Members are trained in appropriate responses to unsafe situations
- Works closely with Catering Team to establish catering and delivery programs and ensure catering orders are executed to perfection
- Executes marketing and promotional programs to build restaurant sales
- Maintains budgets and cost controls with regard to food, beverage and labor goals
- Consolidates operations reports into a weekly summary for review, analysis and planning purpose
- Effectively communicates changes to restaurant team including changes to menu, policy, and Team Member benefits
- Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience
- Completes all administrative responsibilities per company guidelines
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Restaurant Manager
Nandos Peri Peri USA
Springfield, VA
04.2017 - 04.2018
- Inspire & Motivate Team The ability to create enthusiasm in others for a vision or idea.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Planning & Organizing The habit of organizing work to take action before problems arise, manage time effectively and meet deadlines.
- Problem Solving Identify and resolve problems in a timely manner. Gather and analyze information skillfully and draw a logical conclusion.
- Manage the P&L and all the controllable expenses.
- Control labor percent while maintaining excellent service and
- Maintain a clean and neat restaurant.
General Manager/Training Manager
Potbelly sandwich shop
Fairfax, Virginia
06.2011 - 04.2017
- Potbelly Sandwich Shop Fairfax, VA gt
- Select and hire great employees who represent the Potbelly Values
- Train new Managers on how to lead in the areas of People,Customer, Sales and Profit
- Coach and mentor Managers through their first year providing them with detailed feedback
- Continuously develop all members of store team to the next level
- Create a marketing plan and lead local store marketing and promotion to maximize sales potential
- Increase comp sales and deliver budgeted sales each period
- Test new initiative and products
- Control cost of goods, variance, and inventories within the store
- Ensure appropriate inventory and ordering systems are in place gt;ensure we deliver the freshest Products with the friendliest and fast past.
Emergency Services Supervisor LT
Erickson Living
Springfield, VA
04.2007 - 05.2011
- Erickson retirement community Springfield Springfield , Virginia
- Conducts daily interior and exterior patrols of the building and grounds Driving of the Security vehicle.
- Staffs gatehouse to ensure the screening of visitors, residents and employees.
- Performs enforcement of traffic and parking regulations.
- Responds to medical emergencies and provides assessment and treatment according to standards of care.
- Responds to routine requests for service and reports of missing items, theft, vandalism, and other potential criminal activity Documents accidents involving vehicles, employees, residents, visitors, and property.
- Assists with searches of missing residents Completes thorough and detailed incident reports using our online report system.
- Conducts safety checks and inspections in support of Life Safety and OSHA code compliance.
- Expected to respond and assist in Community Emergencies, including but limited to; fires, floods, severe weather, hazardous materials incidents, bomb threats and evacuations.
- Utilizes local police, fire, and EMS, effectively during emergencies.
Education
Associate of Arts - Business Managment
Northern Virginia Community College
09.2008
High School Diploma -
James W Robinson Junior Secondary School
2006
Skills
- Microsoft Excel and PowerPoint Natural leader Risk management Expense reports Superb time management skills Sales background
- Customer Relationship Management
- Service Quality Improvement
- Contract Negotiations
- Financial Administration
- Sales
- Business Administration
- Schedule Management
- Supply Chain Management
- Expense Control
- Business Development
- Quality Management
- Staff Supervision
- P&L Management
- Vendor Sourcing
- Negotiation Skills
- Top Talent Recruiting, Hiring, and Retention
Certification
- Sarvesafe certification: Food Handling
- Servesafe Certification: alcohol license
- CPR certified
- Medical Tech EMT-B
- Basic Life Support BLS
Timeline
General Manager
Roti Modern Mediterranean Grill
05.2018 - 02.2022
Restaurant Manager
Nandos Peri Peri USA
04.2017 - 04.2018
General Manager/Training Manager
Potbelly sandwich shop
06.2011 - 04.2017
Emergency Services Supervisor LT
Erickson Living
04.2007 - 05.2011
Associate of Arts - Business Managment
Northern Virginia Community College
High School Diploma -
James W Robinson Junior Secondary School
- Sarvesafe certification: Food Handling
- Servesafe Certification: alcohol license
- CPR certified
- Medical Tech EMT-B
- Basic Life Support BLS
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