Farid Jarrous
Silver Spring,MD
Summary
Experienced Business Systems Analyst with 15+ years leading IT infrastructure, automation, and support projects. Proven track record in optimizing workflows using AI-driven technologies, managing data migration processes, and enforcing strong IT security measures. Proficient in Microsoft Teams, SharePoint Online, Power Automate, and compliance frameworks. Recognized for resolving complex technical challenges, streamlining operations for improved efficiency, and guiding and mentoring teams. Business systems professional with strong analytical skills and results-driven mindset. Proven track record in optimizing system processes and enhancing operational efficiency. Adept at working collaboratively within diverse teams and adapting to dynamic environments. Skilled in data analysis, requirements gathering, and project management, ensuring reliable and impactful solutions.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Business Systems Analyst
Guidehouse
Bethesda, MD
01.2022 - Current
- Led 4 TB SharePoint Online migration, reducing costs by 75% while ensuring compliance.
- Implemented AI-driven automation (ChatGPT, Canvas) to streamline workflows.
- Conducted training for 80+ staff on Microsoft Teams, WebEx, and SharePoint.
- Managed IT operations, ensuring 99% system uptime and efficiency.
IT Systems Specialist
Kelly Government Solutions
Bethesda, MD
02.2013 - 01.2022
- Migrated 80+ user home drives to OneDrive using ShareGate, reducing storage costs.
- Spearheaded Mobile Device Management (MDM) for enhanced security.
- Optimized IT operations, cutting support requests by 25%.
IT Support Specialist
Terrapin Systems (TerpSys)
Bethesda, MD
02.2008 - 01.2013
- Managed endpoint encryption & remote IT support to ensure data security.
- Executed infrastructure migrations and major IT rollouts.
Education
Bachelor of Science - Information Technology
08.1993 - 06.1998
Skills
Generative AI (ChatGPT, Canvas)
undefinedCertification
Security+
Technical Skills
Security Protocols, Cloud Collaboration Tools, IT Process Optimization, SharePoint Online, OneDrive, ShareGate, File System Migrations, Generative AI (ChatGPT, Canvas), Microsoft Power Automate, UiPath, Microsoft Teams, Cisco WebEx, Zoom, SharePoint, Endpoint Encryption, Malware Prevention, Remote IT Support, Change Management, Documentation, Training, Workflow Automation, IT Troubleshooting
Personal Information
Hobbies: AI & Automation – Exploring AI-driven automation tools for IT efficiency., Tech Enthusiast – Experimenting with hardware, sound systems, and networking setups., Gaming & Storytelling – Creating interactive experiences through game design & writing., Fitness & Tennis
NIH Director's Award
Recognized for an NIH wide project in the analysis and rollout of BOMGAR remote support solution.
Timeline
Business Systems Analyst - Guidehouse
01.2022 - Current
IT Systems Specialist - Kelly Government Solutions
02.2013 - 01.2022
IT Support Specialist - Terrapin Systems (TerpSys)
02.2008 - 01.2013
Virginia Tech - Bachelor of Science, Information Technology
08.1993 - 06.1998
Similar Profiles
Deamaya LynchDeamaya Lynch
Vulnerability Management Analyst at GuidehouseVulnerability Management Analyst at Guidehouse
Khang SharpKhang Sharp
Customer Success Analyst at GuidehouseCustomer Success Analyst at Guidehouse
Lindsey ElmanLindsey Elman
Management Consultant at GuidehouseManagement Consultant at Guidehouse