AMIRATH SANNI
COTONOU
Summary
Proven Sales Representative at Ets TABARAKALAHOU, adept in customer relationship building and leveraging interpersonal communication skills to exceed sales quotas. Excelled in a diverse career with roles at Chez Farid's and OHO LES LUNETTES BÉNIN, demonstrating exceptional customer service and Microsoft Office proficiency. Achieved consistent client satisfaction and repeat business through strategic relationship management and effective problem-solving.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Chez Farid's
05.2024 - 12.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Support Specialist
OHO LES LUNETTES BÉNIN
10.2022 - 05.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Secretary
Cabinet Best Consulting Group (BCG)
10.2020 - 08.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Sales Representative
Ets TABARAKALAHOU
04.2020 - 07.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
No Degree - Computer Graphics
Syma Informatique
COTONOU02-2020
Associate of Arts - Mass Communication
Dr. Obiang International Polytechnic University
Benin Rep.02-2017
High School Diploma -
Offa Grammar School
Nigeria08-2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Computer operations management
- Help desk support
- IT documentation
- Microsoft office specialist certified
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Hospitality Worker
Chez Farid's
05.2024 - 12.2024
Customer Support Specialist
OHO LES LUNETTES BÉNIN
10.2022 - 05.2023
Secretary
Cabinet Best Consulting Group (BCG)
10.2020 - 08.2022
Sales Representative
Ets TABARAKALAHOU
04.2020 - 07.2020
No Degree - Computer Graphics
Syma Informatique
Associate of Arts - Mass Communication
Dr. Obiang International Polytechnic University
High School Diploma -
Offa Grammar School