Farida Shermatova
Rego Park,NY
Summary
Skilled administrative team member with understanding of medical standards, requirements and procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
63rd Rx Corp Pharmacy
Rego Park, NY
07.2023 - 01.2024
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Answered telephones to respond to questions or requests.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Front Desk Receptionist
Eurodental Studio
Dushanbe, Tajikistan
05.2021 - 07.2022
- Coordinated pick-up and delivery of express mail services.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Sales Manager
55 Group
Dushanbe , Tajikistan
09.2019 - 06.2021
- Built sales forecasts and schedules to reflect desired productivity targets.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized and maintained files for customer accounts and sales tracking.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Developed strategies to improve customer relations and increase customer satisfaction.
Education
C1 Level - German Language And Literature
Language Center
Bielefeld, Germany06-2022
Bachelor - International Relations And Affairs
Russian Tajik Slavonic University
Dushanbe, Tajikistan05-2021
Skills
- Fluent in Russian, Persian and German, English C1 level
- Skilled in Microsoft Office, Excel
- Office Management
- Excellent communication and interpersonal skills
- ability to work effectively in a team and multitask
- Attention to detail and ability to handle confidential information
- Working knowledge of basic Medical Assistant principles and practices
Timeline
Pharmacy Technician
63rd Rx Corp Pharmacy
07.2023 - 01.2024
Front Desk Receptionist
Eurodental Studio
05.2021 - 07.2022
Sales Manager
55 Group
09.2019 - 06.2021
C1 Level - German Language And Literature
Language Center
Bachelor - International Relations And Affairs
Russian Tajik Slavonic University
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