Farida Shamuradova
Centerville,OH
Summary
Customer care professional with a proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Supra Transport
02.2022 - 09.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Sales Associate
Dillard's
08.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, improving customer retention rates.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
Phlebotomist
Miami Valley Hospital
08.2022 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Clinical Phlebotomy
Sinclair Community College
Dayton, OH06-2022
High School Diploma -
Jeffersontown High School
Louisville, KY06-2013
Skills
- Customer service
- Teamwork and collaboration
- Documentation and reporting
- Multitasking and organization
- Adaptability and flexibility
Languages
Turkish
Native or Bilingual
Russian
Native or Bilingual
Timeline
Sales Associate
Dillard's
08.2023 - 11.2023
Phlebotomist
Miami Valley Hospital
08.2022 - 06.2023
Customer Care Representative
Supra Transport
02.2022 - 09.2024
Clinical Phlebotomy
Sinclair Community College
High School Diploma -
Jeffersontown High School
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