FARIDAH HEBERT
Washington,IN
Summary
Dynamic professional with a proven track record in the last 7 years for delivering exceptional customer service and support. Excelled in multitasking and leveraging strong communication skills to navigate complex customer service processes. Achieved a 100% quality rate, demonstrating expertise in problem-solving and bilingual communication (English and Indonesian). Proficient in CRM software, medical terminology, research, reading comprehension, translation, and in navigating various sources of information/databases/online resources in both English and Indonesian.
Overview
7
7
years of professional experience
Work History
REMOTE HEALTHCARE CSR II
TTEC
Washington, IN
11.2024 - Current
- Handled multiple tasks concurrently while delivering outstanding customer service experience.
- Demonstrate strong communication, interpersonal, analytical, and organizational skills while helping members navigate their medical benefits, and guide members through insurance forms, such as Summary of Benefits and Coverage (SBCs) and Explanation of Benefits (EOBs). Process termination and reinstatement of coverage, issue a refund, and many more.
- Navigate various sources of information, databases, and online resources in English and Indonesian based on members' needs.
CLIENT RELATIONS MANAGER & CO OWNER
JOHN HEBERT DESIGN LLC
Van Alstyne, TX
11.2017 - 11.2024
- Established connections with numerous stores and suppliers to ensure superior post-work support for clients. Cultivated strong relationships with over 500 John Hebert Design clients using effective communication skills.
- Managed inbound and outbound communication across calls, emails, and text messages to resolve inquiries efficiently.
- Investigated material properties to ensure high standards.
- Executed accurate translations of client documents from English to Indonesian and vice versa. Drafted various project proposals, invoices, and reports leveraging Microsoft Office tools.
- Oversaw daily operations of 20+ workers and contractors to ensure seamless workflows. Handled scheduling, monitored and maintained the team's productivity, conducted weekly meetings, and resolved complaints/grievances.
- Scheduled business appointments and estimate visits, sales and promotion, and handled payments.
REMOTE BILLING SERVICE ADVOCATE II
FARMERS INSURANCE
Van Alstyne, TX
02.2023 - 08.2024
- Collaborated with 50 remote Billing representatives and more than 100 customer service representatives to deliver outstanding Billing support for Business Insurance Agents and Clients.
- Attained 100% productivity and quality rates consecutively over 11 months while working from home.
- Facilitated solutions for billing discrepancies, account changes, cancellations, special payments, refunds, reinstatements, enhancing client satisfaction.
REMOTE CUSTOMER SERVICE SPECIALIST
QURATE RETAIL GROUP
Van Alstyne, TX
06.2021 - 02.2023
- Answered back to back calls for total 100-150 calls per day regarding billing, account information, order placing, account opening and closure, refunds, order replacement, payments
- Addressed customer inquiries and efficiently resolved emerging account issues.
- Achieved optimal performance metrics by sustaining perfect productivity and quality levels over a 10-month remote work period.
- Entered data and conducted research to resolve customer account issues.
CASHIER & CUSTOMER SERVICE
JC PENNEY
Fairview, TX
11.2019 - 06.2021
- Engaged with customers to provide a welcoming experience.
- Handled escalated customer concerns with professionalism through phone and face-to-face interactions.
- Enhanced repeat business and sales by enrolling more than 200 customers into exclusive store loyalty credit programs.
- Conducted accurate payment handling while efficiently resolving inquiries.
Education
Bachelor of English for Tourism Business -
STBA Yapari ABA
Bandung, Indonesia12-2005
Skills
- Data entry
- Passionate and committed to technological advancements and innovation
- Proficient in English and Indonesian (spoken and written)
- Strong communication skills
- Reading comprehension
- Translation: English-Indonesian and Indonesian-English
- Multitasking and organization
- Strong research skills
- Expert in navigating various sources of information and online resources in both English and Indonesian
- Appointment scheduling
- Customer Service Expertise
- Remote call center
- Billings
- Solution-oriented
- Detail oriented
- Dynamic
- Able to work remotely
- Microsoft Office
- IOS, ANDROID, and WINDOWS savvy
- Organizational skills
- Bilingual communication
- Time management
- Team collaboration
- Attention to detail
Availability and Technology
Open availability, Sun-Mon-Tue-Wed-Thu-Fri-Sat, 6am-9pm EST.
Windows 10 or later, reliable access to high-speed internet (hired-wired available) and a smartphone.
Timeline
REMOTE HEALTHCARE CSR II
TTEC
11.2024 - Current
REMOTE BILLING SERVICE ADVOCATE II
FARMERS INSURANCE
02.2023 - 08.2024
REMOTE CUSTOMER SERVICE SPECIALIST
QURATE RETAIL GROUP
06.2021 - 02.2023
CASHIER & CUSTOMER SERVICE
JC PENNEY
11.2019 - 06.2021
CLIENT RELATIONS MANAGER & CO OWNER
JOHN HEBERT DESIGN LLC
11.2017 - 11.2024
Bachelor of English for Tourism Business -
STBA Yapari ABA
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