TCP/IP protocol
Fariha Ashrafi
System Engineer
Los Angeles,CA
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
System Support Engineer
Akij Group
Dhaka , Bangladesh
11.2018 - 02.2023
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Worked with various departments on integrating new processes for software and manual usage.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Worked effectively in both independent and team environments to exceed IT goals.
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Science - Computer Engineering
American International University Bangladesh
Bangladesh 06.2014 - 09.2018
Master of Science - Information Technology
Westcliff University
Irvine, CA 02.2023 - Current
Skills
Firewalls, VPNs and security products
Cloud services
Storage virtualization
Timeline
Master of Science - Information Technology
Westcliff University
02.2023 - Current
System Support Engineer
Akij Group
11.2018 - 02.2023
Bachelor of Science - Computer Engineering
American International University Bangladesh
06.2014 - 09.2018
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