Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fariña M. Young

Santa Rosa,CA

Summary

I am looking for a position that is challenging and fast paced to be able to learn as well as help grow the business more. To be able to help make a company find more ways to have a smoother more cost effective process that is streamlined for a better customer experience.

Overview

11
11
years of professional experience

Work History

Lead Service Advisor - S5

Tesla
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Conducted regular inventory checks of shop supplies, placing orders as needed to maintain sufficient stock levels.
  • Collaborated with technicians to diagnose vehicle issues accurately, resulting in reduced repair times.
  • Monitored service quality, implementing improvements based on client feedback and industry best practices.
  • Developed strong relationships with clients, fostering trust and loyalty to the business.
  • Perform and assist with special tasks when asked by my Manager.
  • Submitted purchase orders for 3rd party Body Shops.
  • Guide customers through buy back processes, handle paperwork and submit to headquarters.
  • Coach other Advisors with streamline processes and everyday duties.
  • Handle escalations and coach on how to handle in sensitive situations.

Bartender

Flagship Taproom
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Helped with food and drink booths at festivals and events.

Service Advisor

Hansel Subaru
06.2024 - 09.2024
  • Intake Customers cars and note detailed concerns on what is going on with the customers car
  • Keep customers updated with the status of their car throughout the day
  • Updated customers of recommendations from the Technicians in a timely manner
  • Kept track of 15 customers daily with at least 5 waiters
  • For the month of August was number 1 in CSI after a month and a half of working there with 5 other Service Advisors
  • Kept up with the other seasoned advisors as far as number of repair orders written and labor dollar amount
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Supervisor/SA5 Service Advisor/SA5 VSC Advisor

Tesla Motors Inc.
02.2014 - 04.2024
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly
  • Streamlined service processes, resulting in increased efficiency and reduced operational costs
  • Took care of operational and Team building activities and projects in the Service Center
  • Collaborated with cross functional Managers to develop and implement strategies for continuous Service improvement
  • Delegated tasks to Advisor staff to organize and improve staff confidence and trust
  • Monitored team's performance and gave feedback or coached when necessary
  • Assisted with training and the development of team members
  • Improved Customer Satisfaction by efficiently addressing service issues and providing timely resolutions
  • Took care of the incoming messages as well as phone calls when the Advisors were intaking
  • Prepared all of the Service Center incoming appointments efficiently
  • Worked with Service Management with projects needed in the Service Center
  • Answered phone calls and messages needed to keep the communication with Customers in a timely manner
  • Educated customers regarding maintenance, warranties and processes to help streamline expectations
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
  • Developed estimates by costing materials, supplies and labor
  • Computer Savvy
  • General Office Skills
  • Customer Service Oriented
  • FOH Leadership
  • Always looking for more streamline processes
  • Team Player
  • Communication
  • Leadership
  • Created the Concierge reference guide
  • Takes initiative with tasks
  • Organized
  • Multi-Tasking
  • Accounting
  • Present new ideas to Management
  • Excellent Customer Service
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast paced environment

Mobile Service Advisor/Bay Area Mobile West Coordinator

Tesla Motors Inc.
02.2014 - 04.2024
  • The Burlingame Mobile Service Advisor - Set appointments for Customers
  • Ensure that Customers are followed up with as far as questions, updates, parts arrival
  • Route and Administrate TSS for our Mobile Technicians and Team
  • Prepare all Mobile appointments and reach out to the Customers that will need to be diverted over to the Service Center as well as schedule the Customer for that Service Center

Service Advisor/CTM/Inventory POC/Lead Concierge

Tesla Motors Inc.
02.2014 - 04.2024
  • Taking care of customers and their vehicles that come in for Service
  • Write up customer's cars and go over the concerns on their car
  • Keeping them updated on status and if any blockers that come up
  • Prepared appointments the day before arrival
  • Performed all Concierge duties-Answered phones and scheduled appointments for Guests
  • Helped Diagnose and fix concerns over the phone to alleviate the guest to have to come in the Service Center
  • Work as the PDI/CPO Coordinator for Palo Alto
  • Check in all new cars and create repair orders for them to have the PDI completed on them in time for the delivery
  • Also, create and keep track of all CPO, Loaner inspections and Marketing Inspections on all sold cars
  • Schedule Due Bill Guests to have their concerns taken care of
  • Worked closely with sublet companies
  • Worked with the pilot program with the logistics App
  • Worked as a Service Ambassador for the TSS 2.0 creating and roll out
  • Helped roll out the new Mobile Service and was the main Ranger Scheduler

Education

High School -

J E McAteer High School
San Francisco, CA

Accounting Class -

San Francisco City College
San Francisco, CA

Skills

  • Computer and microsoft program skills
  • General Office Skills
  • Strong work ethic
  • Attention to detail
  • FOH Leadership
  • Multitasking and organization
  • Streamline Processes
  • Team Player
  • Communication
  • Concierge Reference Guide Creation
  • Initiative
  • Excellent Customer Service and Satisfaction
  • Employee training
  • Service scheduling

Timeline

Lead Service Advisor - S5

Tesla
09.2024 - Current

Service Advisor

Hansel Subaru
06.2024 - 09.2024

Bartender

Flagship Taproom
05.2024 - Current

Service Supervisor/SA5 Service Advisor/SA5 VSC Advisor

Tesla Motors Inc.
02.2014 - 04.2024

Mobile Service Advisor/Bay Area Mobile West Coordinator

Tesla Motors Inc.
02.2014 - 04.2024

Service Advisor/CTM/Inventory POC/Lead Concierge

Tesla Motors Inc.
02.2014 - 04.2024

High School -

J E McAteer High School

Accounting Class -

San Francisco City College

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Fariña M. Young