FARIS BARGHOTHI
gardendale,AL
Summary
I am good in any environment but I excel in the automotive industry. I do my own maintenance on me and my family members cars. I took the auto tech corse in highschool and it has helped me learn what I know today. As well as that I also excel in customer service. I know how to talk to a customer and give them their needs. I know how to work in a team and in a fast paced environment.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Caliber Car Wash
Gardendale, AL
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems.
- Streamlined order processing by implementing efficient tracking methods.
- Enhanced customer satisfaction by providing timely feedback and solutions.
- Helped supervise the Location I work out
- I have closed on a shift before and down manager tasks by myself.
- Collaborated with team members to improve service delivery standards.
- Managed customer accounts, ensuring accuracy of information and transactions.
- Analyzed customer feedback to identify areas for service improvement.
- Developed training materials to support ongoing staff development initiatives.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Have done mechanical work on the wash if needed
worker
smw marble
Birmingham, AL
06.2018 - Current
- My dad owns the business so i work on and off but I would install granite, marble or quart counter tops i would cut the shape of them i would polish them as well and load them on the truck and install them with other workers i would also measure jobs to get the measurements for the counter tops
retail associate
cracker barrel
gardendale, alabama
01.2024 - 06.2024
- I am on the floor making sure the customer is aware of any sales helping them find what they need also recommending stuff they might like and i clean the floor and make sure it’s neat and stock the items and i also work on the cash register and i handle the cash and check out people
service assistant
Darden
Gardendale, AL
08.2023 - 10.2023
- I would clean tables take people to tables and also work up front on the computer and just clean up the main area
Education
High School Diploma -
Gardendale
Gardendale, ALBachelors - Mechanical Engineering
University of Alabama At Birmingham
Birmingham, ALSkills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Engine repair
- Vehicle inspections
- Oil change services
- Fluid exchanges
- Filter replacements
- Suspension systems
- Fuel system service
- Belt and hose replacement
Accomplishments
I was Class president in Highschool and a section leader in the band.
Awards
UAB honor band, National Honors Society, junior class president
Affiliations
I worked in with my dad my whole life in his business so I am used to blue collar and white collar work.
Timeline
Customer Service Assistant
Caliber Car Wash
09.2024 - Current
retail associate
cracker barrel
01.2024 - 06.2024
service assistant
Darden
08.2023 - 10.2023
worker
smw marble
06.2018 - Current
High School Diploma -
Gardendale
Bachelors - Mechanical Engineering
University of Alabama At Birmingham