Faris Ghani
West Chester,OH
Summary
Performance-focused and patient-centric Healthcare Administrator delivering over 21 years of expertise in the healthcare industry. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
13
13
years of professional experience
Work History
Founder & CEO
Diabetic Wound Management, LLC, Middle East
01.2020 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created organization's mission and vision statements for use by employees.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared annual budgets with controls to prevent overages.
- Established organizational mission statement through extensive collaboration and review.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Established a successful business by identifying market needs and developing innovative solutions.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Secured funding for company growth through investor relations and networking activities.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Spearheaded marketing initiatives that effectively communicated brand value propositions, resulting in higher customer acquisition rates.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Managed risk effectively by implementing comprehensive policies and procedures to mitigate potential threats to the business.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw divisional marketing, advertising and new product development.
FORVIS (Formerly BKD & DHG CPA's & Advisors - Senior Health Consultant - Client Partner
FORVIS
10.2021 - 05.2023
- Advise, communicate and present to all levels including C-suite, revenue cycle management, steering committees, board of directors
- Expert in negotiating Payer Contracts for hospital systems - University of Cincinnati Hospital
- Increased revenue by 33%
- Worked with Provider to maximum revenue based on increased rates of Payer contracts
- Negotiated with United Health, Anthem, and Caresource Payers
- Establishing new physician practices and change management for challenged practices.
DIRECTOR OF PRACTICE MANAGEMENT
Reid Hospital Wernle Youth & Family Treatment Center
03.2019 - 09.2021
- Overseas 72 physician practices, 191 physicians, and clinical staff
- Physician practices and hospitals with 5000 + employees
- Worked with IT and clinical team to implement Cerner EHR system for continued improvement of patient experience
- Advised on and adjusted Cerner workflow to ensure usage of EHR system for both clinical staff and patient usage experience was optimized
- Recommendations to Cerner workflow adjustments lead to an increase of revenue by 15%
- Claims process improved to ensure quicker turnaround on flow of funds
- Generated $685,000 in revenue with 95% patient satisfaction and zero patients lost by overcoming challenges in integrating remotely located practice
- Established practice standards, operating goals, productivity improvement, and cost-reduction programs that consistently improved quality and patient satisfaction
- Coordinated disciplinary actions, performance enhancement plans, probations, and terminations of clinical and administrative staff
- Expanded new service lines: Diagnostics, laboratory, and telehealth.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored and coordinated workflows to optimize resources.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
HEAD OF GLOBAL SALES
DMPrevent Middle East, LLC - Dubai
01.2016 - 03.2019
- Reduce the total number of diabetic patients in UAE (Dubai) by founding the DM Prevent Initiative, a diabetic wound care center
- Establish over 6 clinics in the UAE and create opportunities for expansion of operations and establishments in Oman, Saudi Arabia, Qatar, Kuwait, Pakistan, India, and Bangladesh in partnership with the Local Ministry of Health
- Maintain and develop customer relationships with various physicians, home health care agencies, assisted living facilities, and nursing homes
- Head the team to penetrate new markets and territories to achieve global expansion and source for more members to join the team to make achieve the expansion objective
- Collaborate with local insurance companies to add diabetic and Wound Care Centers.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
VICE PRESIDENT OF SALES & BUSINESS DEVELOPMENT
Vivyd, LLC, Chicago, IL / India
02.2015 - 01.2019
- Partner with large hospitals and physician practices in support of patient chart coding efforts to ensure revenue is generated - the result was an increase in sale by over $3.5M in sales in 2016 as a start-up business and division of Pi International as well as a $7.8 million profit in 2017 in new business
- Spearheaded the expansion into India and Bangladesh for compliance and coding services, and contracted with a new hospital system to conduct all of their internal billing
- Generated over $1.2M in revenue by incorporating 2 physician practices totaling 345K patient charts and also generated over $3.2M in revenue by designing and launching a new billing company in addition to the coding services
- Developed opportunity for an additional revenue stream of $1.7M through the development and roll-out of the service business
- Also identified incorrect codes resulting in 17K per month increase in revenue collected
- Reduced overhead by 43% and improved customer service by identifying practice integration, and identified referral trends and recommended improvements resulting in a 45% increase in referrals
- Implemented EMR using the MyEps system, which led to the conversion of paper charts to an electronic system, decreased patient cancellation and no-show rate from 45% to 17%, and grew revenue 72% through analysis and integration of alternative products.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Created additional revenue streams by introducing new product lines, boosting revenue 62%.
- Executed marketing programs and methodologies to increase customer loyalty.
- Worked with board of directors to facilitate creation and adoption of updated governance policy.
- Increased sales revenue by developing and implementing innovative sales strategies.
- Expanded market share with aggressive prospecting and strategic partnerships.
- Led a high-performing sales team, providing coaching, mentoring, and performance management.
- Improved profitability by optimizing pricing strategies and cost controls.
- Delivered consistent annual growth by executing effective sales plans and promotions.
- Spearheaded expansion into new territories, establishing a strong presence in untapped markets.
- Developed tailored solutions for clients, increasing customer retention rates.
- Implemented data-driven decision-making processes, enabling informed strategic choices that positively impacted the bottom line.
- Navigated complex negotiations to secure favorable contracts for long-term success.
- Launched successful marketing campaigns that generated leads and heightened brand awareness.
DIRECTOR PRACTICE MANAGEMENT
Bon Secour / Mercy Health
06.2012 - 02.2015
- Managed 32 physician practices, 122 physicians, and staff of 18 for a healthcare organization that manages physician practices and hospitals with 9K+ employees
- Retained $375K in revenue with 95% patient satisfaction and zero patients lost by overcoming challenges in integrating remotely located practice
- Established practice standards, operating goals, productivity improvement, and cost-reduction programs that consistently improved quality and patient satisfaction
- Coordinated disciplinary actions, performance enhancement plans, probations, and terminations of clinical and administrative staff
- Worked on and developed Workflow processes for Cerner HER system to improve patient care
- Engage closely with clinical team to develop best workflow methodology
- Reduced turnover and improved moral by remaining competitive with compensation and benefits and increased revenue by 37% by implementing the initiative to merge 3 practiced into a larger hospital system.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Boosted patient satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Chief Operating Officer
Center for Advanced Spine Technologies, Ortho Spine Center - Cincinnati, OH
10.2010 - 06.2012
- Designed state-of-the-art, full rehabilitation facility and aquatic therapy pool; managed all business and financial operations with 21-member staff; led expansion into Dayton and Kentucky markets; negotiated ownership stake with two ambulatory surgery centers; and established presence in Dubai, Saudi Arabia, and Pakistan
- Increased patient referrals by 325% which boosted revenue 56% by leveraging key relationships and developing programs to facilitate patient management
- Generated an increase in revenue by 53% by assessing market opportunities and expanding satellite operations to meet local demand
- Reduced general information exchanges by more than 87% which improved customer experience by rebuilding website as portal for business processes and data acquisition
- Increased international revenue by 27% by identifying partnering opportunities and negotiating payments aligned with local cultural expectations
- Improved reimbursement collections by 27% by negotiating contract with an outsourced physical therapy company that established professional billing operations
- Achieved revenue increase of 23% by shortening patient wait time, allowing organization to increase patient volume on clinic schedule
- Implemented an ambulatory surgery center solution that improved insurance reimbursements and grew revenue by 51%.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed quarterly business plans to evaluate cost projections.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Managed crisis response to minimize potential negative impacts on company.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Cultivated company-wide culture of innovation and collaboration.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
Education
Bachelor of Science, Marketing & Finance -
University of Cincinnati
Cincinnati, OHMaster of Business Administration and Masters in Health Administration - International Business Management
University of Phoenix
Cincinnati, OH06.2002
Skills
- Revenue Growth
- Workflow Patient
- Turnaround Improvement
- Relationship Management
- Strategic Global Partnerships
- Market Analysis
- Project Management
- Business Development
- Product Penetration
- Overhead Reduction
- Team Leadership/Supervision
- Payer Contract Negotiation
- Administration
- EMR Implementation
- Multi-Clinic/Practice Set-Up
- Business Operations
- Cost Report
- Staff Management
- Operations Management
- Board Collaboration
- Business Administration
- Consulting
- Contract Management
- Marketing
- Strategic Planning
- Revenue Development
- Revenue Generation
- Talent Acquisition
- Contract Negotiation
- Business Planning
- Investor Relations
- Board Reporting
- Negotiation
- Feasibility Studies
- Hiring and Recruitment
- Team Leadership
- Process Improvements
- Policies and Procedures Development
- Recruitment and Hiring
- Entrepreneurial and Innovative
- Team Engagement
- Sales Expertise
- Problem Solving
- Supply Chain Management
- Social Media Management
- Networking Abilities
- Effective Communication
- Critical Thinking
- Strategic Thinking
- Visionary Leadership
- Human Resources
- Marketing and Advertising
- Financial Leadership
Websites
Affiliations
- Cultural Chamber of Commerce Ohio Chapter, President
- Cincinnati Chamber of Commerce, Member
- Fairfield Chamber of Commerce, Member
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Timeline
FORVIS (Formerly BKD & DHG CPA's & Advisors - Senior Health Consultant - Client Partner
FORVIS
10.2021 - 05.2023
Founder & CEO
Diabetic Wound Management, LLC, Middle East
01.2020 - Current
DIRECTOR OF PRACTICE MANAGEMENT
Reid Hospital Wernle Youth & Family Treatment Center
03.2019 - 09.2021
HEAD OF GLOBAL SALES
DMPrevent Middle East, LLC - Dubai
01.2016 - 03.2019
VICE PRESIDENT OF SALES & BUSINESS DEVELOPMENT
Vivyd, LLC, Chicago, IL / India
02.2015 - 01.2019
DIRECTOR PRACTICE MANAGEMENT
Bon Secour / Mercy Health
06.2012 - 02.2015
Chief Operating Officer
Center for Advanced Spine Technologies, Ortho Spine Center - Cincinnati, OH
10.2010 - 06.2012
Bachelor of Science, Marketing & Finance -
University of Cincinnati
Master of Business Administration and Masters in Health Administration - International Business Management
University of Phoenix
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