Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Faris Salah

Falls church,VA

Summary

Highly motivated individual seeking opportunities to leverage technology in order to improve lives and solve complex business challenges. Skilled problem-solver with a creative mindset, currently pursuing a Bachelor's degree in Management Information Systems at George Mason University, with a focus on integrating technology and business strategies effectively.

Overview

4
4
years of professional experience

Work History

Retail Consultant/Costumer Service Representative

AT&T
2018.06 - 2019.03
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experiences.
  • Investigated and resolved customer inquiries and difficulties regarding technology.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Exhibited high energy and professionalism when dealing with clients and staff.

Fitness Manager

XSport Fitness
2019.02 - 2022.01
  • Proficient in utilizing IT Software's to analyze company data including membership statistics, and other relevant metrics.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed staff team of 35 people and trained newly hired employees, offering insight into job duties and providing positive feedback on work.

Education

Bachelor's Degree - Management Information Systems

George Mason University
Fairfax, VA
11.2024

Associate Degree - General Studies

Northern Virginia Community College
Alexandria, VA
05.2021

Skills

  • System Implementation
  • Policy and Procedure Adherence
  • Quality Assurance Controls
  • Administrative Support
  • Data Evaluation
  • Customer Relationship Management
  • Customer Service
  • Staff Training
  • Auditing Service Requests
  • Mobile Device Management
  • Support End-Users
  • Computer Operating Systems
  • Hardware Evaluation

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved technical support issues.
  • Supervised and managed a team of 35 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Fitness Manager

XSport Fitness
2019.02 - 2022.01

Retail Consultant/Costumer Service Representative

AT&T
2018.06 - 2019.03

Bachelor's Degree - Management Information Systems

George Mason University

Associate Degree - General Studies

Northern Virginia Community College
Faris Salah