Faris Salah
Falls church,VA
Summary
Highly motivated individual seeking opportunities to leverage technology in order to improve lives and solve complex business challenges. Skilled problem-solver with a creative mindset, currently pursuing a Bachelor's degree in Management Information Systems at George Mason University, with a focus on integrating technology and business strategies effectively.
Overview
4
4
years of professional experience
Work History
Retail Consultant/Costumer Service Representative
AT&T
06.2018 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experiences.
- Investigated and resolved customer inquiries and difficulties regarding technology.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Exhibited high energy and professionalism when dealing with clients and staff.
Fitness Manager
XSport Fitness
02.2019 - 01.2022
- Proficient in utilizing IT Software's to analyze company data including membership statistics, and other relevant metrics.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed staff team of 35 people and trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Education
Bachelor's Degree - Management Information Systems
George Mason University
Fairfax, VA11.2024
Associate Degree - General Studies
Northern Virginia Community College
Alexandria, VA05.2021
Skills
- System Implementation
- Policy and Procedure Adherence
- Quality Assurance Controls
- Administrative Support
- Data Evaluation
- Customer Relationship Management
- Customer Service
- Staff Training
- Auditing Service Requests
- Mobile Device Management
- Support End-Users
- Computer Operating Systems
- Hardware Evaluation
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved technical support issues.
- Supervised and managed a team of 35 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Fitness Manager
XSport Fitness
02.2019 - 01.2022
Retail Consultant/Costumer Service Representative
AT&T
06.2018 - 03.2019
Bachelor's Degree - Management Information Systems
George Mason University
Associate Degree - General Studies
Northern Virginia Community College
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