Faris Vezhappilly
Chico,CA
Summary
Results-driven Sales Manager with 5+ years of experience in driving revenue and building strong customer relationships. Currently pursuing an MBA in Business Analytics to enhance my analytical skills and strategic thinking. Seeking to leverage my experience and education to transition into a Product Management role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Account Manager
Wayfair-Castle Gate Forwarding
01.2024 - 09.2024
- Onboarded 25 new suppliers in first 2 months, ensuring smooth onboarding with the sales team and efficient operations.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability using various dashboards.
- Achieved a 45% increase in the percentage of volume shipped by Castle Gate Forwarding for the assigned suppliers
- Streamlined logistics processes for key accounts, resulting in a cost reduction of 25%
- Played a key role in developing and executing strategies initiatives for the CastleGate Forwarding (CGF) business lines.
- Identified and implemented process improvements that enhanced the overall supplier experience.
- Increased supplier satisfaction by 60% through improved communication and proactive problem-solving
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Event and Sales Manager
Startup League GmbH
03.2022 - 01.2024
- Created and managed corporate relationship management for more than 60 DACH business accounts, worth €200.000/year in sales, by contacting, negotiating and creating partnerships with companies
- Implemented Agile methodologies to streamline processes and improve overall team efficiency in product development cycles.
- Developed a B2B sales process that increased sales by 10% within 2 months by tailoring steps for each client and its needs
- Managed accounts through CRM portals like Hubspot and Salesforce, contacting around 2000 possible sales leads every month through the use of email campaigns, cold-calling, or Linkedin Sales Navigator
- Managed and drove sales in the Europe region by working with teams to develop the strategy, execute the plans and establish metrics to measure the progress
- Oversaw quality assurance efforts, ensuring that all products met stringent standards before being released into the market.
Management Intern
Startup League GmbH
09.2021 - 03.2022
- Lead qualification of incoming leads through detailed research and analysis, resulting in a 20% increase in qualified leads for the sales team
- Collaborated with cross-functional teams to develop data management strategies and best practices.
- Assisted in the migration of legacy data to modern platforms, ensuring a seamless transition with minimal disruption to business operations.
- Completed a training program on project management and quality control for the operations department
- Increased the number of prospects by 15% through outbound prospecting and inbound lead qualification
- Developed and implemented a database for tracking customer engagement and market outreach activities
Customer Relationship manager
YOS Sports Pvt. Ltd. (Sporthood)
10.2018 - 03.2020
- Managed the launch of a lead generation campaign for a newly established city Kochi, in India, which resulted in an increase of 200% in the rate of generated leads
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Coordination of customer feedback to increase customer satisfaction by 30%, resulting in a 25% increase in customer retention rate
- Developed management structure and promotional campaigns to attract 10,000 new customers in 2019
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
- Developed and maintained good customer relations which led to increased customer loyalty, reaching a 20% uptick in repeat customer spending
Education
MBA - Business Analytics
California State University, Chico
Chico, CA05-2026
Master of Arts - International Sports and Event Management
University of Europe For Applied Sciences
Berlin,Germany05-2022
Bachelor of Science - Civil Engineering
Mahatma Gandhi University
Kottayam, India01.2018
Skills
- CRM Tools: Salesforce,Hubspot
- Client Relationship Building
- Product Management Tools: Jira, Asana
- Key Account Management
- Data Analysis Tools: Excel, SQL, Tableau
- Sales Lifecycle Management
Certification
AWS Certified Cloud Practitioner: Amazon Web Services Training and Certification, 12/14/23
Languages
English
Native or Bilingual
German
Professional Working
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Key Account Manager
Wayfair-Castle Gate Forwarding
01.2024 - 09.2024
Event and Sales Manager
Startup League GmbH
03.2022 - 01.2024
Management Intern
Startup League GmbH
09.2021 - 03.2022
Customer Relationship manager
YOS Sports Pvt. Ltd. (Sporthood)
10.2018 - 03.2020
MBA - Business Analytics
California State University, Chico
Master of Arts - International Sports and Event Management
University of Europe For Applied Sciences
Bachelor of Science - Civil Engineering
Mahatma Gandhi University
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