Farishta Sarwari
Operations Assistant
Summary
Seeking an operations or guest experience leadership role within a luxury hospitality environment, where my background in high-touch service delivery, cross-functional coordination, and process optimization can enhance guest satisfaction, operational efficiency, and brand standards.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operation and Client Experience Coordinator (M.A)
Valley Medical Center (Nephrology and Rheumatology)
09.2018 - Current
- Coordinate high-volume service delivery across multiple clinics, ensuring seamless experiences for diverse, high-need client populations.
- Serve as primary liaison between clients, providers, and third-party partners to resolve service issues, authorizations, and scheduling conflicts with discretion and professionalism.
- Manage complex scheduling for providers and clinical teams, optimizing availability to meet operational and revenue targets.
- Oversee records management and compliance standards, ensuring accuracy, confidentiality, and consistency across departments.
- Deliver personalized intake and service coordination, proactively identifying gaps and implementing solutions to improve client satisfaction and continuity of care.
- Lead service recovery efforts, addressing concerns and resolving issues in high-stress situations while maintaining trust and professionalism.
- Monitor and manage inventory, supplies, and specialized equipment, ensuring readiness and cost control.
- Support cross-location operations by covering additional sites as organizational needs arise, maintaining consistent service standards.
- Assist frontline operations during staffing shortages, stepping into other clinic hands-on service roles to maintain workflow continuity.
- Manage point-of-service systems and testing equipment, ensuring operational readiness and quality control.
Operations Intern
Lutheran Community Services NW
05.2025 - 06.2025
- Supported daily operations through client intake, assessment coordination, and service referrals in a fast-paced, people-centered environment.
- Assisted with program implementation and process improvement initiatives, contributing to policy and procedure reviews.
- Coordinated staff and volunteer scheduling to support operational coverage and service delivery goals.
- Provided administrative and data analysis support to leadership, contributing to reporting, compliance, and program evaluation.
- Participated in community outreach initiatives and stakeholder engagement efforts.
- Assisted with fundraising and grant support activities, reinforcing organizational sustainability initiatives.
Customer Experience Associate
Ross Inc
09.2017 - 01.2018
- Delivered frontline customer service in a high-traffic retail environment, ensuring positive guest interactions.
- Processed transactions using multiple payment methods with accuracy and efficiency.
- Adapted to fluctuating schedules and operational demands while maintaining service standards.
Education
Bachelor of Science - Social Services
Central Washington University
08.2025
Associate Degree - undefined
Green River College
06.2021
Medical Assistant Licensure - undefined
Everett Community College
06.2018
HS Diploma - undefined
Kentwood High School
06.2014
Skills
- Guest & Client Experience Management
- Service Recovery & Issue Resolution
- Operations Coordination
- Scheduling & Resource Optimization
- Cross-Functional Team Support
- Process Improvement
- Confidentiality & Discretion
- Leadership Under Pressure
Certification
American Association of Medical Assistants – National Certification
Timeline
Operations Intern
Lutheran Community Services NW
05.2025 - 06.2025
Operation and Client Experience Coordinator (M.A)
Valley Medical Center (Nephrology and Rheumatology)
09.2018 - Current
Customer Experience Associate
Ross Inc
09.2017 - 01.2018
Associate Degree - undefined
Green River College
Medical Assistant Licensure - undefined
Everett Community College
HS Diploma - undefined
Kentwood High School
Bachelor of Science - Social Services
Central Washington University