Fariya Mohammed
Irving
Summary
Accomplished professional with an MBA and over 10 years of experience in strategic sales and account management. Demonstrated ability to exceed multi-million-dollar sales targets and build strong relationships with C-level executives for client retention. Skilled in full-cycle business development and financial optimization, leading cross-functional teams to deliver advanced technology and event solutions. Focused on leveraging analytical skills and relationship management to drive career advancement.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Verizon
IRVING
01.2024 - Current
- Consistently surpassed sales quota (ranging from 100% to 161%) by prioritizing complex, large-scale deal closures across multiple market segments.
- Managed a robust client portfolio valued at $1 million to over $100 million in annual recurring revenue (ARR), successfully maximizing growth through strategic, solution-focused engagements.
- Designed and launched strategic offer restructurings for enterprise clients, delivering documented client savings over $106,000 annually while improving service value.
- Developed comprehensive, long-term strategic technology plans with C-level stakeholders (CIO, CFO, COO) across all solution areas (e.g., Wireless, 5G, IoT, Cloud, Unified Communications).
- Orchestrated and led cross-functional teams (Sales Engineers, Legal, Finance) to ensure seamless delivery and implementation of complex communication and IT solutions.
Client Solutions Manager
Freeman
Dallas
07.2022 - 11.2023
- Conduit between Business Development and operations to successfully produce events.
- Served as primary liaison among Graphics, Design/Detail, Operations, Project Management teams, Accounting, and Exhibitor Services to ensure seamless event production.
- Proficiency across Microsoft applications - Excel, Word, PowerPoint, Teams, Outlook, OneNote.
- Daily use of Salesforce as the CRM program to manage a book of business and keep track of sales goals.
- Entrusted with top-tier National Accounts such as American Express, Tyson, and Microsoft to coordinate contracts for designated number of annual events.
- Exceeded goals by 48% within the first year totaling $3 million in volume in sales.
- Cultivated and strengthened relationships with customers across C-level to operations
- Built solid relationships with all partners and vendors used in various cities.
- Proficient in creating contracts/SOW’s for each event.
- Needed to ensure all events were compliant with government/union rules and regulations which varied from city to city.
- Supervised events on-site to ensure successful event- handling any on-site issues from customer complaints to logistical issues.
- Handled all billing once event was over- creating variance reports, ensuring all work tickets from each department was correct with original contract.
- Organizing weekly meetings with all departments to get updates and ensure the events production was meeting deadlines.
- Maintain and grow existing business with accounts that were assigned by offering product/services above and beyond existing contract.
- Represented Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
Senior Account Manager
Worldwide Express
Dallas
04.2020 - 07.2022
- Responsible for managing a portfolio of over 100 accounts, both Freight and UPS LOB’s; ranging from top tier level Enterprise customers, Gold level, and Silver.
- Optimized growth and retention for current UPS and Freight accounts- averaging 125% retention for UPS book of business and 136% retention for Freight book of business.
- Averaging $3100 in weekly margin billing for Freight and UPS business.
- Established and built strong relationships with customers with consistent in-person and virtual interactions to streamline their current business models to increase productivity while saving on costs and increase profitability.
- Used 3x3 model of building relationships with customers within each department of a business- Executive, Finance, and Operations.
- Training on various sales tactics/methods, such as the Challenger Sales Method, to help drive sales and provide change and insight for existing and prospective clients.
- Worked with Quickbooks accounting software to help manage customer’s accounts and business expenses. Handling AR/AP for business and customers to maintain the financial status of the accounts.
- Built and leveraged relationships with existing customers to acquire new accounts/business.
- Conduct bi-monthly and quarterly Account Reviews to assure customers were in the best possible position.
- Solidified relationship with UPS and freight carrier partners by acquiring total volume with current customers and leveraging the provided incentives to customers to make sure they are in the best place possible, all while increasing profitability.
- Held training sessions for new and existing customers on use software and programs provided by WWEX to maximize efficiency and productivity.
- Efficient use of company CRM programs and Salesforce to manage day to day responsibilities, keeping track of current and potential opportunities, and interactions with customers.
- Daily analyses of multiple performance/billing reports to get a clear picture of the status of current customers and take action accordingly to maximize growth and retention.
Packaging Sales Professional
Veritiv Corporation
Wichita
03.2018 - 03.2020
- Developed a strong base portfolio of customers by prospecting (cold calling) and securing new accounts.
- For existing accounts, increased sales volume by analyzing the needs and new opportunities of customers and introduced new products.
- Developing growth strategies, creating specific needs analyses and new product introductions by bringing in and working with specialists to audit product and equipment usage to provide better solutions.
- Developed strong relationships with internal and external customers and service providers.
- Made sound decisions relating to pricing structure/levels in relation to the profitability of sales territory.
- Daily use of Salesforce to keep a daily track of interactions with customers, forecast potential profits, price lists; an overall tool used to manage customer/product information.
- Daily activities which include scanning and emailing quotes, building quotes, credit, inventory, pricing file maintenance, reporting to Sales Management, sourcing products, customer data base management, daily sales report analysis and order management.
- Investigated and resolved all customer complaints promptly. Evaluated source of problem and participated in resolution with all involved parties.
- Worked with manager on a consist basis and planned sales and gross profit activities. Develop yearly objectives for each of your key accounts to include action plans based on Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis to place us in the preferred position.
- Met and exceeded monthly and yearly sales goals as assigned by Sales Manager.
- Built customer relationships by investing time in entertainment, and consistent site visits, etc. Developed a sufficient number of high potential prospects to guarantee future sales growth at greater than the market growth rate.
- Acquired system knowledge to perform all functions at a professional level.
Mortgage Specialist/Project Coordinator
Quicken Loans
Detroit
08.2012 - 10.2013
- Facilitate client and project team meetings including estimation/sizing with development teams.
- Maintained an understanding of business processes and technology involved.
- Worked with customers to determine their needs and then recommend the right products or services to solve their problems.
- Call out approvals; get commitment from brokers to close with estimated close date, and proceed to follow up with Brokers to gather loan conditions to meet rate lock period.
- Help resolve condition issues if possible, prior to calling out approval, but time is of the essence to release approvals.
- Communication liaison between business, and all supporting teams.
- Screen loan conditions prior delivery to Underwriting to ensure minimum accuracy and all conditions are submitted at once. No piecemeal conditions to underwriting staff.
- Developed various strategies with project team to ensure effective mortgage solutions for clients and employees.
- Effectively apply our project management methodology and develop best practices and tools for project execution.
Inventory Specialist/Project Coordinator
Bosch
Warren
01.2011 - 06.2012
- Coordinated and managed internal resources (guiding others and good documentation ability) required to support and execute the project.
- Served as liaison between clients throughout project lifecycle of manufacturing charging stations for the Chevy Volt.
- Daily use of CRM software to manage customer inquiries, manage company relationships with existing and potential customers which streamlined processes, and improved profitability.
- Direct use of programs such as Haystack, and BAAN to provide assistance with the maintenance and tracking of product inventory.
- Provided RFQ’s (Request for Quotes) and RFB’s (Request for Bids) for new/existing customers.
- Everyday use to Microsoft software (charts, pivot tables, reports) to provides daily/weekly updates for upper management, project team, and customers.
- Responsible for project timelines and preparing monthly status reports.
- Responsible for maintenance and follow-up of the project actions, decisions, issues for project team interactions.
- Liaison between project team, customers, and engineering to provide necessary information regarding what client may need, and other important project information.
- Use project management tools to monitor working hours, budget, plans and money spent.
- Ensuring that project communications run smoothly, keeping key stakeholders and decision makers engaged.
- Managed calendars, meetings, and conference room bookings for the Sales department.
- Assisted upper management with monthly reports – sales figures for various account managers.
Education
MBA- Masters of Business Administration -
Friends University
Wichita, KS05.2016
B.A. - Economics, Business, Psychology
Wichita State University
Wichita05.2010
Skills
- Effective communication
- Sales achievement
- Market expertise
- Cultural awareness
- Relationship management
- AI proficiency
- Interpersonal effectiveness
- Customer service excellence
- Commitment to customer success
- Software expertise
- Microsoft Office Suite
- Concur proficiency
- Salesforce CRM experience
- SAP knowledge
- Power BI skills
- Collaborative team player
- Task prioritization
- Project management
- Leadership qualities
- Motivational skills
- Strategic planning
- Organizational abilities
- Attention to detail
- Customer needs assessment
- Cost-effective strategies
- Resourcefulness and adaptability
Volunteering And Leadership
- Member, National Association of Women MBA’s (NAWAMBA)
- Tutor, USD 259, Provided tutoring sessions for students in high school
- Member, Indian Student Association, 08/06-05/10
- ESL Teacher, Taught ESL classes for International students, 05/09-05/10
Languages
Hindi
Professional
Accomplishments
Top Performer Q1 2025- Fast Start Contest Winner
Timeline
Senior Account Manager
Verizon
01.2024 - Current
Client Solutions Manager
Freeman
07.2022 - 11.2023
Senior Account Manager
Worldwide Express
04.2020 - 07.2022
Packaging Sales Professional
Veritiv Corporation
03.2018 - 03.2020
Mortgage Specialist/Project Coordinator
Quicken Loans
08.2012 - 10.2013
Inventory Specialist/Project Coordinator
Bosch
01.2011 - 06.2012
MBA- Masters of Business Administration -
Friends University
B.A. - Economics, Business, Psychology
Wichita State University