Fariyaz Kalaji
Atlanta,GA
Summary
Dynamic cabin attendant with exceptional communication skills and in-flight safety expertise at IndiGo Airline. Recognized for enhancing passenger experiences and consistently achieving high customer satisfaction. Proven ability to manage emergencies effectively while maintaining a positive atmosphere, contributing to the airline's strong reputation and repeat business.
Overview
17
17
years of professional experience
Work History
Cabin Attendant
IndiGo Airline, InterGlobe Aviation
07.2010 - 05.2024
- Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Managed inflight emergencies by following established procedures and working closely with crew members.
Customer Service Associate
WNS Global Services
08.2007 - 07.2010
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Arts - Psychology
10.2015
Skills
- Exceptional communication
- Public speaking confidence
- Passenger assistance
- In-flight safety expertise
- Emergency response training
- Sales and promotion
- Flight procedures
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by Number%.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Cabin Attendant - IndiGo Airline, InterGlobe Aviation
07.2010 - 05.2024
Customer Service Associate - WNS Global Services
08.2007 - 07.2010
Pune University - Bachelor Of Arts, Psychology
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