Fariza Mangroo
South Richmond Hill,NY
Summary
Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly. Significant contributions to previous employers include improved workflow processes and enhanced customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Lead Barista
HMS Host International
Jamaica Queens, NY
09.2014 - 04.2021
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Provided coaching and feedback to staff members regarding performance expectations.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Customer Service Representative
Paradise Lagardere
Jamaica Queens, NY
01.2018 - 04.2020
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Corentyne Comprehensive High School
Guyana06-2004
Skills
- Health codes compliance
- Menu Memorization
- Food Service
- Food Running
- Team Management
- Promotional Events
- POS Systems
- Espresso machine operations
- Beverage Preparation
- Guest service
- Barista Training
- Customer Service
Timeline
Customer Service Representative
Paradise Lagardere
01.2018 - 04.2020
Lead Barista
HMS Host International
09.2014 - 04.2021
High School Diploma -
Corentyne Comprehensive High School
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