Farjana Abdul
Evanston,WY
Summary
Dynamic leader and fitness enthusiast with a proven track record at CrossFit Intentional, where I spearheaded a team to enhance service delivery and gym reputation. Expert in business management and relationship building, I excel in creating customer-centric environments and expanding service offerings. Achieved significant client satisfaction and loyalty through exceptional health and nutrition coaching.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Gym Owner/ Head Coach
CrossFit Intentional
12.2021 - Current
- Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
- Drove brand awareness and created a positive image for the gym in local media outlets through press releases, event sponsorships, and community involvement initiatives.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Created a customer-centric culture among staff members that prioritizes excellent service delivery at all times.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
Server
Little Dom’s Restaurant
10.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Agent
THE STANDARD HOTEL
10.2015 - 12.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
Time Warner Cable
03.2009 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 or more incoming calls, emails and faxes per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Call Center Representative
Humana
08.2007 - 03.2010
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
Education
Brooklyn College
Brooklyn, NYSkills
- Health and safety
- Verbal and written communication
- Networking and relationship building
- Business Management
- Customer Retention
- Small business operations
- Relationship Building
- PR strategy development
Certification
- Nutrition Coach Certification – Precision Nutrition.
- CrossFit Level 2-CrossFit
- USAW Level 2- USA Weightlifting
Timeline
Gym Owner/ Head Coach
CrossFit Intentional
12.2021 - Current
Server
Little Dom’s Restaurant
10.2017 - 03.2020
Front Desk Agent
THE STANDARD HOTEL
10.2015 - 12.2018
Customer Service Representative
Time Warner Cable
03.2009 - 11.2011
Medical Call Center Representative
Humana
08.2007 - 03.2010
- Nutrition Coach Certification – Precision Nutrition.
- CrossFit Level 2-CrossFit
- USAW Level 2- USA Weightlifting
Brooklyn College
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